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- Tasks: Shape and deliver new features on the UK's largest ServiceNow platform.
- Company: Join DWP, the UK's largest government department, making a real impact.
- Benefits: Competitive pay, generous holidays, flexible working, and a fantastic pension.
- Other info: Award-winning culture with excellent career growth and development opportunities.
- Why this job: Be part of innovative projects that support millions of people every day.
- Qualifications: Experience with ServiceNow modules and a Certified ServiceNow System Administrator certification required.
The predicted salary is between 73205 - 73205 £ per year.
Pay up to £73,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
We are looking for a ServiceNow Senior Developer in our product delivery unit, working on the largest government installation of ServiceNow within Europe! We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
What skills, knowledge and experience will you need?
- Substantial experience of various modules and applications within ServiceNow (eg - ITSM, ITOM, SPM, NLU, Security, HRSD, Service Portals, Workspaces, CMDB, Integrations).
- Significant demonstrable experience of delivering value through the implementation of new or enhanced functionality into a large organisation in a ServiceNow context.
- Proven ability to be able to work in a fast-paced environment either as part of a team or under their own initiative.
- Demonstrable experience of troubleshooting and resolving complex issues across an enterprise tooling infrastructure, individually or as part of a team, showing initiative when tackling issues and providing potential solutions where applicable.
- Strong working knowledge and practical experience of IT methodologies such as Agile.
- Significant experience of effectively communicating at different levels to various technical and non-technical audiences.
- You must hold a Certified ServiceNow System Administrator certification. Evidence of this qualification will be requested.
You and your role
We're looking for a Senior ServiceNow Developer to help shape and deliver new features and improvements on our live ServiceNow platform. You'll play a key role in building high quality solutions, keeping work moving by tackling blockers early and making sure everything meets our delivery standards and timescales.
You'll support and guide other developers, reviewing code, sharing good practice and line managing more junior colleagues. Working closely with the Delivery Manager, you'll be part of a collaborative product team, partnering with internal teams and users across DWP.
You'll also help set the technical direction for ServiceNow, assessing new ideas and enhancements while keeping a firm eye on performance, security, accessibility and stability. Clear documentation and a practical, delivery focused mindset are essential as you help the platform continue to grow and evolve.
Details. Wages. Perks.
Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of up to £73,205.
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year.
Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process:
We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Senior ServiceNow Developer in Humber employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ServiceNow Developer in Humber
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially DWP's mission. Be ready to discuss how your skills in ServiceNow can make a real impact on their projects.
✨Tip Number 3
Show off your skills! If you’ve worked on any cool ServiceNow projects, be sure to highlight them during interviews. Bring examples of how you've tackled complex issues and delivered value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the DWP team.
We think you need these skills to ace Senior ServiceNow Developer in Humber
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior ServiceNow Developer role. Highlight your experience with ServiceNow modules and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve delivered value in previous roles, especially in a ServiceNow context. This helps us see the impact you've made.
Be Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon unless it's necessary, and make sure your points are easy to understand. We appreciate straightforward communication, especially since you'll be working with both technical and non-technical teams.
Apply Through Our Website: Remember to apply through our website! It’s the easiest way for us to receive your application and ensures you’re following the correct process. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at DWP Digital
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of various ServiceNow modules like ITSM, ITOM, and HRSD. Be ready to discuss how you've implemented new functionalities in past roles, as this will show your practical experience and understanding of the platform.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in a fast-paced environment. Highlight your troubleshooting process and any innovative solutions you provided. This will demonstrate your initiative and ability to work under pressure.
✨Communicate Effectively
Practice explaining technical concepts in simple terms, as you'll need to communicate with both technical and non-technical audiences. Think of examples where you've successfully conveyed information to different stakeholders.
✨Emphasise Team Collaboration
Be ready to talk about your experience working in teams, especially in Agile environments. Share instances where you've supported or guided junior developers, as this shows your leadership potential and collaborative spirit.