At a Glance
- Tasks: Ensure smooth introduction of IT services into live environments with minimal disruption.
- Company: Join DWP Digital, the UK's largest government department focused on impactful digital solutions.
- Benefits: Competitive salary, generous leave, flexible hours, and a fantastic pension scheme.
- Other info: Enjoy a diverse and inclusive workplace with excellent career progression opportunities.
- Why this job: Make a real difference in people's lives while working with cutting-edge technology.
- Qualifications: Experience in service management frameworks and project delivery methodologies required.
The predicted salary is between 38772 - 38772 € per year.
Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
You and your role: As an Associate Service Transition Manager within DWP's Digital Channels Live Service Team, you will play a crucial role in ensuring new and updated IT services are introduced into live environments safely, smoothly and with minimal disruption. Working across delivery, operations and governance, you will support the end-to-end coordination of service transitions for critical, high-impact digital services. From early project involvement, you will help define service readiness, acceptance criteria and transition plans, ensuring all governance, risk and assurance requirements are met. You will coordinate resources, manage change through structured processes, and oversee service validation to protect stability and user experience. Collaborating closely with stakeholders, you will produce key documentation, assess readiness for live operation, and identify and manage risks and issues. Applying service management and project delivery principles, you will contribute to reliable, resilient services and drive best practice, supporting the continuous improvement of DWP's live digital estate.
What skills, knowledge and experience will you need?
- Proven background/experience in recognised service management frameworks (such as ITIL), with the ability to apply them effectively in a live service environment.
- Project Management & Delivery Methodologies: proven background/experience in project and delivery methodologies (such as Agile), with the ability to operate confidently across delivery teams, operational colleagues and governance forums.
- Stakeholder Engagement & Communication: The ability to work confidently with a wide range of stakeholders, including project managers, IT operations, senior leaders and suppliers, explaining service readiness, risks and governance requirements clearly.
- Risk Assessment & Assurance: Strong capability in identifying, assessing and managing service transition risks, particularly those affecting live services and BAU operations.
- Planning, Coordination & Attention to Detail: Proven skill in coordinating complex activities across multiple teams, managing dependencies, timelines and deliverables. Able to demonstrate a structured, methodical approach to transition planning, documentation, change control and readiness assessments, with strong attention to detail.
Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of 38,772.
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%.
Holidays: A generous leave package starting at 24 days and rising to 26 days after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process: We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Associate Service Transition Manager in Humber employer: DWP Digital
DWP Digital is an exceptional employer, offering a unique opportunity to contribute to meaningful digital solutions that impact millions of lives across the UK. With a strong focus on work-life balance, flexible working arrangements, and a generous benefits package including a robust pension scheme and professional development opportunities, DWP fosters a supportive and inclusive work culture. Join us in one of our vibrant digital hubs, where you can thrive in a collaborative environment while making a real difference in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Service Transition Manager in Humber
✨Tip Number 1
Get your networking game on! Connect with folks in the industry, especially those already at DWP. LinkedIn is a goldmine for this – drop them a message, ask about their experiences, and show genuine interest in what they do.
✨Tip Number 2
Prepare for the interview like it’s the final boss level! Research DWP's projects and values, and think about how your skills align with their mission. Be ready to share examples of how you've tackled service transitions or managed risks in past roles.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on articulating your experience with service management frameworks and project delivery methodologies. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details you need about the role and the perks that come with it. Let’s get you that job!
We think you need these skills to ace Associate Service Transition Manager in Humber
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of Associate Service Transition Manager. Use keywords from the job description to show we’re on the same page!
Showcase Your Experience:Don’t just list your previous roles; explain how your background in service management frameworks and project delivery methodologies makes you a great fit for us. We want to see real examples of your work!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This will help us understand your points quickly and easily, which is super important in our fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at DWP Digital
✨Know Your Service Management Frameworks
Make sure you brush up on recognised service management frameworks like ITIL. Be ready to discuss how you've applied these in real-life scenarios, especially in live service environments. This will show your understanding of the role and its requirements.
✨Master Project Management Methodologies
Familiarise yourself with project management methodologies such as Agile. Prepare examples of how you've successfully coordinated projects or transitions, highlighting your ability to work across delivery teams and governance forums.
✨Engage Stakeholders Effectively
Think about your past experiences working with various stakeholders. Be prepared to share how you communicated service readiness and managed risks. This will demonstrate your strong communication skills and ability to build relationships.
✨Attention to Detail is Key
Showcase your planning and coordination skills by discussing specific instances where your attention to detail made a difference. Whether it’s managing timelines or ensuring documentation is spot on, this will highlight your methodical approach to transition planning.
