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- Tasks: Lead service management for digital payment platforms, ensuring quality and performance.
- Company: Join DWP, the UK's largest government department, transforming lives through technology.
- Benefits: Enjoy hybrid working, flexible hours, a generous pension, and 26-31 days of holiday.
- Why this job: Be part of a purpose-driven team impacting millions with innovative digital solutions.
- Qualifications: Experience in service management, ITIL knowledge, and understanding of UK payment systems required.
- Other info: Work in a vibrant digital hub with opportunities for professional development and community engagement.
The predicted salary is between 55557 - 77780 £ per year.
Digital Payment Services – Senior IT Service Manager
Paying £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
We are looking for a Senior IT Service Manager to join our digital payments team, as we transform DWP using the power of technology.
You will play a pivotal role in implementing and evolving our service management strategy across platforms and products which power payments to millions of people.
Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
DWP is the UK\’s largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.
The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We\’d love you to join us.
What skills, knowledge and experience will you need?
- Ability to identify, understand and implement payment contingencies, where necessary.
- Extensive knowledge and proven track record of understanding and managing enterprise level Digital Products and Critical Services in a live environment.
- Strong working knowledge, capability and practical experience of service lifecycle for technologies and solutions in a large-scale IT environment.
- Demonstrable experience of Service Management Framework, eg – ITIL
- Working knowledge and a clear understanding of service management within a UK payments landscape, including BACS and Faster Payment journeys.
You and your role
This is a Live Service role. As a Senior IT Service Manager you are responsible for ensuring implementation of the support strategy for Service Management across platforms, multiple channels, or a portfolio of Products/Services to ensure quality, availability, performance and process maturity ensuring alignment to Business outcomes.
You will work in a cross-team collaboration with key stakeholders to ensure new and changed Products/Services are sufficiently and safely supported into Live service whilst meeting the expectations of customers.
You\’ll ensure high standards of availability, performance, and process maturity, always aligned to business outcomes. You\’ll remove blockers, foster a culture of learning and transparency, and empower multidisciplinary teams to thrive.
You\’ll be hands-on in managing services within Digital Payment Services, while also supporting the onboarding of emerging payment applications. From Private Beta through to Live, you\’ll ensure robust service management is in place throughout the lifecycle.
Details. Wages. Perks.
Location: You\’ll join us in one of our brilliant digital hub in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you.
Hybrid Working: We work a hybrid model – you\’ll spend some time working at home and sometime collaborating face to face in a hub.
Pay: We offer pay of £55,557
Pension: You\’ll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,094 per year.
Holidays: A generous leave package starting at 26 days and rising to 31 days over time.
You can also take up to 3 extra days off a month on flexi-time. You\’ll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with \’I Can Be Me in DWP\’
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it\’s even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
Process:
We know your time is valuable, so our application and selection process is just two stages:
CLICK APPLY for more information and to start your application.
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Digital Payment Services - Senior IT Service Manager employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Payment Services - Senior IT Service Manager
✨Tip Number 1
Familiarise yourself with the ITIL framework, as it's crucial for this role. Understanding how to implement service management strategies effectively will set you apart from other candidates.
✨Tip Number 2
Network with professionals in the digital payments sector. Engaging with industry experts can provide insights into current trends and challenges, which you can discuss during your interview.
✨Tip Number 3
Prepare to demonstrate your experience with enterprise-level digital products. Be ready to share specific examples of how you've managed critical services in a live environment.
✨Tip Number 4
Research DWP's digital transformation initiatives. Showing that you understand their mission and how your skills align with their goals will make a strong impression during the interview.
We think you need these skills to ace Digital Payment Services - Senior IT Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service management, particularly within digital payment services. Use keywords from the job description to demonstrate your understanding of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and service management. Mention specific examples of how you've successfully managed enterprise-level digital products and critical services in the past.
Highlight Relevant Skills: Emphasise your knowledge of service management frameworks like ITIL and your experience with UK payment landscapes. Be specific about your capabilities in managing service lifecycles and ensuring high standards of performance.
Follow Application Instructions: Ensure you follow the application process as outlined. Complete your application on Civil Service Jobs, and double-check that all required documents are included before submitting.
How to prepare for a job interview at DWP Digital
✨Understand the Service Management Framework
Make sure you have a solid grasp of the Service Management Framework, particularly ITIL. Be prepared to discuss how you've applied these principles in your previous roles, especially in managing enterprise-level digital products.
✨Showcase Your Experience with Payment Systems
Highlight your experience with UK payment landscapes, including BACS and Faster Payments. Be ready to provide examples of how you've successfully managed critical services in a live environment.
✨Demonstrate Cross-Team Collaboration Skills
Since this role involves working closely with various stakeholders, prepare to discuss instances where you've effectively collaborated across teams. Emphasise your ability to foster a culture of learning and transparency.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in service management. Think about challenges you've faced in previous roles and how you overcame them, particularly in relation to service availability and performance.
