Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service management for digital payment platforms, ensuring quality and performance.
- Company: Join DWP, the UK's largest government department, transforming lives through technology.
- Benefits: Enjoy hybrid working, flexible hours, a generous pension, and 26-31 days of holiday.
- Why this job: Be part of a purpose-driven team impacting millions with innovative digital solutions.
- Qualifications: Experience in service management, ITIL knowledge, and understanding of UK payment systems required.
- Other info: Work in a vibrant digital hub with opportunities for professional development and community engagement.
The predicted salary is between 40000 - 62000 £ per year.
Job Description
Digital Payment Services – Senior IT Service Manager
Paying £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
We are looking for a Senior IT Service Manager to join our digital payments team, as we transform DWP using the power of technology.
You will play a pivotal role in implementing and evolving our service …
ZIPC1_UKTJ
Digital Payment Services - Senior IT Service Manager employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Payment Services - Senior IT Service Manager
✨Tip Number 1
Familiarise yourself with the ITIL framework, as it's crucial for this role. Understanding how to implement service management strategies effectively will set you apart from other candidates.
✨Tip Number 2
Network with professionals in the digital payments sector. Engaging with industry experts can provide insights into current trends and challenges, which you can discuss during your interview.
✨Tip Number 3
Prepare to demonstrate your experience with enterprise-level digital products. Be ready to share specific examples of how you've managed critical services in a live environment.
✨Tip Number 4
Research DWP's digital transformation initiatives. Showing that you understand their mission and how your skills align with their goals will make a strong impression during the interview.
We think you need these skills to ace Digital Payment Services - Senior IT Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service management, particularly within digital payment services. Use keywords from the job description to demonstrate your understanding of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and service management. Mention specific examples of how you've successfully managed enterprise-level digital products and critical services in the past.
Highlight Relevant Skills: Emphasise your knowledge of service management frameworks like ITIL and your experience with UK payment landscapes. Be specific about your ability to implement payment contingencies and manage service lifecycles.
Prepare for the Interview: Research common interview questions for IT service management roles and prepare your answers. Be ready to discuss your experience with cross-team collaboration and how you’ve fostered a culture of learning and transparency in previous roles.
How to prepare for a job interview at DWP Digital
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior IT Service Manager, especially in the context of digital payments. Familiarise yourself with key terms like service management frameworks and payment contingencies to demonstrate your knowledge during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience managing enterprise-level digital products and critical services. Use specific examples that highlight your ability to ensure quality, availability, and performance in a live environment.
✨Familiarise Yourself with ITIL
Since a strong understanding of the Service Management Framework, particularly ITIL, is crucial for this role, be ready to explain how you've applied ITIL principles in your past roles. This will show your capability in managing service lifecycles effectively.
✨Emphasise Collaboration Skills
As the role involves cross-team collaboration, prepare to discuss how you've successfully worked with various stakeholders in the past. Highlight instances where you removed blockers and fostered a culture of learning and transparency within teams.
