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For Companies At a Glance
- Tasks: Lead service management for digital payment platforms, ensuring quality and performance.
- Company: Join DWP, the UK's largest government department, transforming lives through technology.
- Benefits: Enjoy hybrid working, flexible hours, a generous pension, and 26+ days of holiday.
- Why this job: Be part of a purpose-driven team impacting millions with innovative digital solutions.
- Qualifications: Experience in service management, ITIL knowledge, and understanding of UK payment systems required.
- Other info: Work from various hubs across the UK and enjoy a culture that celebrates diversity.
The predicted salary is between 55057 - 55057 £ per year.
Job Description
Digital Payment Services – Senior IT Service Manager
Paying £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
We are looking for a Senior IT Service Manager to join our digital payments team, as we transform DWP using the power of technology.
You will play a pivotal role in implementing and evolving our service …
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Digital Payment Services - Senior IT Service Manager employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Payment Services - Senior IT Service Manager
✨Tip Number 1
Familiarise yourself with the ITIL framework, as it's crucial for this role. Understanding how to implement service management best practices will give you a significant edge during discussions with our team.
✨Tip Number 2
Showcase your experience with digital payment systems, particularly BACS and Faster Payments. Be ready to discuss specific projects where you've successfully managed these services in a live environment.
✨Tip Number 3
Prepare to demonstrate your ability to foster collaboration across teams. Think of examples where you've removed blockers and empowered teams to achieve their goals, as this aligns with our culture at DWP.
✨Tip Number 4
Research DWP's mission and values thoroughly. Being able to articulate how your personal values align with our purpose will help you stand out as a candidate who truly understands our work.
We think you need these skills to ace Digital Payment Services - Senior IT Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior IT Service Manager position. Tailor your application to highlight how your skills and experience align with the specific needs of the Digital Payment Services team.
Highlight Relevant Experience: In your CV and cover letter, emphasise your extensive knowledge and proven track record in managing enterprise-level digital products and critical services. Provide specific examples of your experience with service management frameworks like ITIL and your understanding of the UK payments landscape.
Showcase Your Skills: Clearly demonstrate your ability to implement payment contingencies and manage service lifecycles in a large-scale IT environment. Use bullet points to make your skills stand out, focusing on your hands-on experience in service management and cross-team collaboration.
Craft a Compelling Cover Letter: Write a tailored cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the mission of DWP. Mention how you can contribute to the transformation of DWP using technology and your commitment to ensuring high standards of service management.
How to prepare for a job interview at DWP Digital
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior IT Service Manager, especially in the context of digital payments. Familiarise yourself with the service management strategy and how it aligns with business outcomes.
✨Showcase Your Experience
Prepare to discuss your extensive knowledge and proven track record in managing enterprise-level digital products and critical services. Be ready to provide specific examples of how you've successfully implemented service management frameworks like ITIL.
✨Demonstrate Problem-Solving Skills
Highlight your ability to identify and implement payment contingencies. Discuss past experiences where you've removed blockers and fostered a culture of learning within multidisciplinary teams.
✨Engage with Stakeholders
Emphasise your experience in cross-team collaboration. Be prepared to talk about how you've worked with key stakeholders to ensure new products and services are supported effectively, meeting customer expectations.
