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- Tasks: Lead service management for digital payment platforms, ensuring quality and performance.
- Company: Join DWP, the UK's largest government department, transforming lives through technology.
- Benefits: Enjoy hybrid working, flexible hours, a generous pension, and 26+ days of holiday.
- Why this job: Be part of a purpose-driven team impacting millions with innovative digital solutions.
- Qualifications: Experience in service management, ITIL knowledge, and understanding of UK payment systems required.
- Other info: Work from various hubs across the UK and enjoy a culture that celebrates diversity.
The predicted salary is between 55057 - 55057 £ per year.
Digital Payment Services – Senior IT Service Manager Paying £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our digital payments team, as we transform DWP using the power of technology. You will play a pivotal role in implementing and evolving our service management strategy across platforms and products which power payments to millions of people. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK\’s largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We\’d love you to join us. What skills, knowledge and experience will you need? Ability to identify, understand and implement payment contingencies, where necessary. Extensive knowledge and proven track record of understanding and managing enterprise level Digital Products and Critical Services in a live environment. Strong working knowledge, capability and practical experience of service lifecycle for technologies and solutions in a large-scale IT environment. Demonstrable experience of Service Management Framework, eg – ITIL Working knowledge and a clear understanding of service management within a UK payments landscape, including BACS and Faster Payment journeys. You and your role This is a Live Service role. As a Senior IT Service Manager you are responsible for ensuring implementation of the support strategy for Service Management across platforms, multiple channels, or a portfolio of Products/Services to ensure quality, availability, performance and process maturity ensuring alignment to Business outcomes. You will work in a cross-team collaboration with key stakeholders to ensure new and changed Products/Services are sufficiently and safely supported into Live service whilst meeting the expectations of customers. You\’ll ensure high standards of availability, performance, and process maturity, always aligned to business outcomes. You\’ll remove blockers, foster a culture of learning and transparency, and empower multidisciplinary teams to thrive. You\’ll be hands-on in managing services within Digital Payment Services, while also supporting the onboarding of emerging payment applications. From Private Beta through to Live, you\’ll ensure robust service management is in place throughout the lifecycle. Details. Wages. Perks. Location: You\’ll join us in one of our brilliant digital hub in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model – you\’ll spend some time working at home and sometime collaborating face to face in a hub. Pay: We offer pay of £55,557 Pension: You\’ll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,094 per year. Holidays: A generous leave package starting at 26 days and rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You\’ll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with \’I Can Be Me in DWP\’ Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it\’s even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There\’ll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application. TPBN1_UKTJ
Digital Payment Services - Senior IT Service Manager employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Payment Services - Senior IT Service Manager
✨Tip Number 1
Familiarise yourself with the ITIL framework, as it's crucial for this role. Understanding how to implement service management best practices will give you a significant edge during discussions with our team.
✨Tip Number 2
Showcase your experience with digital payment systems, particularly BACS and Faster Payments. Be ready to discuss specific projects where you've successfully managed these services in a live environment.
✨Tip Number 3
Prepare to demonstrate your ability to foster collaboration across teams. Think of examples where you've removed blockers and empowered teams to achieve their goals, as this aligns with our culture at DWP.
✨Tip Number 4
Research DWP's mission and values thoroughly. Being able to articulate how your personal values align with our purpose will help you stand out as a candidate who truly understands our work.
We think you need these skills to ace Digital Payment Services - Senior IT Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior IT Service Manager position. Tailor your application to highlight how your skills and experience align with the specific needs of the Digital Payment Services team.
Highlight Relevant Experience: In your CV and cover letter, emphasise your extensive knowledge and proven track record in managing enterprise-level digital products and critical services. Provide specific examples of your experience with service management frameworks like ITIL and your understanding of the UK payments landscape.
Showcase Your Skills: Clearly demonstrate your ability to implement payment contingencies and manage service lifecycles in a large-scale IT environment. Use bullet points to make your skills stand out, focusing on your hands-on experience in service management and cross-team collaboration.
Craft a Compelling Cover Letter: Write a tailored cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the mission of DWP. Mention how you can contribute to the transformation of DWP using technology and your commitment to ensuring high standards of service management.
How to prepare for a job interview at DWP Digital
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior IT Service Manager, especially in the context of digital payments. Familiarise yourself with the service management strategy and how it aligns with business outcomes.
✨Showcase Your Experience
Prepare to discuss your extensive knowledge and proven track record in managing enterprise-level digital products and critical services. Be ready to provide specific examples of how you've successfully implemented service management frameworks like ITIL.
✨Demonstrate Problem-Solving Skills
Highlight your ability to identify and implement payment contingencies. Discuss past experiences where you've removed blockers and fostered a culture of learning within multidisciplinary teams.
✨Engage with Stakeholders
Emphasise your experience in cross-team collaboration. Be prepared to talk about how you've worked with key stakeholders to ensure new products and services are supported effectively, meeting customer expectations.
