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For Companies At a Glance
- Tasks: Lead service management for digital payment platforms, ensuring quality and performance.
- Company: Join DWP, the UK's largest government department, transforming lives through technology.
- Benefits: Enjoy hybrid working, flexible hours, a generous pension, and 26-31 days of holiday.
- Why this job: Be part of a purpose-driven team impacting millions with innovative digital solutions.
- Qualifications: Experience in service management, ITIL knowledge, and understanding of UK payment systems required.
- Other info: Work in a vibrant digital hub with opportunities for professional growth and community involvement.
Digital Payment Services – Senior IT Service Manager
Paying £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
We are looking for a Senior IT Service Manager to join our digital payments team, as we transform DWP using the power of technology.
You will play a pivotal role in implementing and evolving our service …
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
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Digital Payment Services - Senior IT Service Manager employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Payment Services - Senior IT Service Manager
✨Tip Number 1
Familiarise yourself with the ITIL framework, as it's crucial for this role. Understanding how to implement service management strategies effectively will set you apart from other candidates.
✨Tip Number 2
Network with professionals in the digital payments sector. Engaging with industry experts can provide insights into current trends and challenges, which you can discuss during your interview.
✨Tip Number 3
Prepare to demonstrate your experience with enterprise-level digital products. Be ready to share specific examples of how you've managed critical services in a live environment.
✨Tip Number 4
Showcase your understanding of the UK payments landscape, particularly BACS and Faster Payments. This knowledge will be key in illustrating your capability to manage services effectively.
We think you need these skills to ace Digital Payment Services - Senior IT Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior IT Service Manager position. Familiarise yourself with the DWP's digital payment services and how they impact millions of people.
Tailor Your CV: Customise your CV to highlight relevant experience in service management, particularly within a large-scale IT environment. Emphasise your knowledge of service management frameworks like ITIL and your experience with digital products and critical services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and service management. Mention specific examples of how you've successfully implemented service strategies in previous roles, and how you can contribute to DWP's mission.
Highlight Relevant Skills: In your application, clearly outline your skills related to payment contingencies, service lifecycle management, and cross-team collaboration. Use keywords from the job description to ensure your application stands out to recruiters.
How to prepare for a job interview at DWP Digital
✨Understand the Role
Make sure you have a solid grasp of what a Senior IT Service Manager does, especially in the context of digital payments. Familiarise yourself with the key responsibilities and how they align with DWP's mission to support millions of people.
✨Showcase Your Experience
Prepare to discuss your previous experience managing enterprise-level digital products and critical services. Be ready to provide specific examples that demonstrate your understanding of service management frameworks like ITIL and your ability to handle live environments.
✨Know the Payment Landscape
Brush up on your knowledge of the UK payments landscape, including BACS and Faster Payments. Being able to discuss these topics confidently will show that you are well-prepared and understand the complexities involved in the role.
✨Emphasise Collaboration Skills
Highlight your ability to work collaboratively across teams and with stakeholders. Share examples of how you've successfully removed blockers and fostered a culture of learning and transparency in previous roles.
