Digital Delivery Director Apply now
Digital Delivery Director

Digital Delivery Director

Full-Time 71000 - 106000 £ / year (est.) No home office possible
Apply now
D

At a Glance

  • Tasks: Lead teams to tackle fraud and debt using cutting-edge tech and agile delivery.
  • Company: Join DWP Digital, making a real impact for millions of customers across the UK.
  • Benefits: Enjoy hybrid work, generous leave, financial support, and funded learning opportunities.
  • Why this job: Shape government solutions to fraud and debt while leading a passionate team in a dynamic environment.
  • Qualifications: Proven experience in agile delivery, leadership, and managing complex change initiatives.
  • Other info: Regular travel required; roles available in multiple UK locations.

The predicted salary is between 71000 - 106000 £ per year.

Digital Delivery – Head of Fraud and Error and Head of Debt Pay: Circa £89,000 per annum, plus 28.97% employer pension contributions worth around £26k pa. Flex and purpose: Hybrid working (60/40 in/out), flex-friendly policies, work life balance and work with real impact and legacy, touching millions of DWP customers. Locations: Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne, Sheffield Regular travel across these locations will be required, with an expectation of travel to one of these hubs (especially Blackpool and Manchester) at least once a week. We’re recruiting for two leadership level Digital Delivery professionals to lead our teams in DWP Digital. In DWP we call these roles Digital Delivery Head of Fraud and Error and Digital Delivery Head of Debt. But while an understanding of Fraud and Error or Debt would give you a running start, it’s not a requirement. Really, these are just the areas in which you’ll work, deliver and make a difference to millions of people. You will use your agile delivery background to deliver value, products and services through technology and through DWP’s technical experts – that’s the background and the expertise we really care about. Why are we hiring? DWP has been given a clear agenda to reduce fraud, error and debt. We’ll use cutting edge tech and user centred design to help customers get it right first time, to prevent error getting into the system, creating a debt balance which DWP needs to recover. We’re aiming to reduce the cost to DWP, but also to limit stress and pain for DWP users. There are real people at the end of our services, and we want to improve the experience for them. There is genuine fraud too – nobody wants taxpayer money going into the pockets of people who don’t deserve it and shouldn’t be claiming it. We need you to help us get the technology, the products, systems and services in place to stop that happening. You’ll either be standing up enterprise level teams and projects which prevent fraud and error, or working on a new self-serve debt recovery system for DWP customers which is currently in Discovery phase. The scale is huge, with 20 million users affected and billions of pounds at stake. About you and your role: To do this role well you’ll need to be an experienced delivery professional with an agile background. You will have delivered something big and complex and ugly, ideally within a mixed matrix environment. You’ll need to be a great leader, capable of absorbing the noise and enabling your people to deliver in a psychologically safe space, and you’ll need to have excellent stakeholder management skills. This is a major change programme – there are lots of interested parties. There is scrutiny. It will be high profile and high on the agenda. So you’ll need to be resilient, credible and confident. You’ll be talking to directors general, change managers, ministers and more. You’ll be able to describe issues and risks at programme board level. You have the experience of technical delivery to translate complex issues to a non-technical, but very interested audience. So, when your team tell you that there is something wrong in the cloud environment, you know what that means and you can help others understand too. There are around 145 people working across these programmes at the moment, with a mix of in-house experts, contractors, suppliers and change management professionals. You’ll lead the team, set the vision and keep everyone on track. It’s not huge leadership span but it is high complexity. And there will be money and people available as you shape your team and build the environment you need in order to deliver. On a given day you may be looking at our operational processes and really understanding how technology can make those better for the agents that work them, and improving the customer experience. You’ll be creating the conditions for highly engaged teams that understand their mission, and the value of the work they’re doing. You’ll influence policy, deliver tangible results, you’ll manage a complex and demanding stakeholder network We really believe these are among the most exciting roles in government, and a once-in-a-generation opportunity to shape how DWP takes on the issues of fraud, error and debt – using technology to deliver solutions that are both humane and effective. If you think you can help, apply now or get in touch for a chat. You’ll need to demonstrate the following knowledge, experience and skills in your application: You’re an exceptional and authentic leader, with the ability to build, inspire and engage their teams to deliver results even in times of ambiguity? You have experience leading in a scaled agile environment where your success depends on influencing and managing cross-team dependencies, as well as setting consistent and predictable ways of working on your own You have a successful track record of delivering real business value in increments in line with user needs. You have experience of managing and delivering change in a complex environment You need to be able to build excellent stakeholder relationships, creating a wide-ranging and collaborative network which enables better work across organisational and team boundaries. You have strong financial acumen and a genuine motivation to deliver true value for money. DWP have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members. Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more. Click apply to read the full job advert on Civil Service Jobs, and to start an application. You’ll also find contact details for our recruitment team if you have any questions or just want a chat about the role. TPBN1_UKTJ

Digital Delivery Director employer: DWP Digital

DWP Digital is an exceptional employer, offering a unique opportunity to lead impactful projects that touch the lives of millions. With a strong focus on work-life balance, generous benefits including 28.97% employer pension contributions, and a commitment to employee growth through funded learning and development, we foster a collaborative and inclusive culture. Join us in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne, or Sheffield, where you can make a real difference while enjoying flexible working arrangements and a supportive environment.
D

Contact Detail:

DWP Digital Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Digital Delivery Director

Tip Number 1

Familiarize yourself with the latest trends in agile delivery and how they can be applied to complex environments. This will not only help you understand the role better but also demonstrate your commitment to continuous improvement during discussions.

Tip Number 2

Network with professionals who have experience in fraud, error, and debt management within digital delivery. Engaging with these individuals can provide you with valuable insights and potentially useful connections that could support your application.

Tip Number 3

Prepare to discuss specific examples of how you've led teams through ambiguity and complexity. Highlighting your leadership style and how you create a psychologically safe environment for your team will resonate well with the hiring managers.

Tip Number 4

Understand the DWP's mission and the impact of their work on millions of users. Being able to articulate how your skills and experiences align with their goals will show that you're not just looking for a job, but are genuinely interested in making a difference.

We think you need these skills to ace Digital Delivery Director

Agile Delivery
Leadership Skills
Stakeholder Management
Complex Problem Solving
Change Management
Financial Acumen
Cross-Team Collaboration
User-Centered Design
Technical Delivery Experience
Resilience
Communication Skills
Operational Process Improvement
Team Engagement
Influencing Skills

Some tips for your application 🫡

Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Digital Delivery Director position. Familiarize yourself with the key areas such as fraud, error, and debt management, as well as the importance of agile delivery.

Highlight Leadership Experience: In your application, emphasize your leadership skills and experience in managing teams in complex environments. Provide specific examples of how you've inspired and engaged teams to deliver results, especially during challenging times.

Showcase Stakeholder Management Skills: Demonstrate your ability to build and maintain excellent stakeholder relationships. Include examples of how you've successfully navigated cross-team dependencies and influenced others to achieve common goals.

Emphasize Financial Acumen: Since the role requires strong financial acumen, be sure to mention any relevant experience you have in delivering value for money. Discuss how you've managed budgets or resources effectively in previous roles.

How to prepare for a job interview at DWP Digital

Showcase Your Agile Experience

Make sure to highlight your background in agile delivery. Discuss specific projects where you successfully led teams through complex challenges, emphasizing how you delivered value incrementally while keeping user needs at the forefront.

Demonstrate Leadership Skills

Prepare examples that showcase your leadership style, particularly in high-pressure environments. Talk about how you've inspired and engaged your teams, especially during times of ambiguity, and how you create a psychologically safe space for them to thrive.

Understand Stakeholder Management

Be ready to discuss your experience in managing diverse stakeholder relationships. Provide examples of how you've built collaborative networks across organizational boundaries and influenced cross-team dependencies to achieve project goals.

Communicate Technical Concepts Clearly

Since you'll be dealing with both technical and non-technical audiences, practice explaining complex issues in simple terms. Prepare to discuss how you've translated technical challenges into actionable insights for stakeholders who may not have a technical background.

Digital Delivery Director
DWP Digital Apply now
D
  • Digital Delivery Director

    Full-Time
    71000 - 106000 £ / year (est.)
    Apply now

    Application deadline: 2027-01-12

  • D

    DWP Digital

  • Other open positions at DWP Digital

    D
    Senior Business Analyst

    DWP Digital

    Blackpool Full-Time
    D
    Product Manager

    DWP Digital

    Sheffield Full-Time
    D
    Senior Data Scientist

    DWP Digital

    Manchester Full-Time
Similar positions in other companies
Europas größte Jobbörse für Gen-Z
discover-jobs-cta
Discover now
>