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For Companies At a Glance
- Tasks: Manage and evolve the Configuration Management Database (CMDB) for vital digital services.
- Company: Join DWP, the UK's largest government department, making a real impact on people's lives.
- Benefits: Enjoy hybrid working, generous holidays, and a fantastic civil service pension.
- Why this job: Be part of a dynamic team driving digital solutions that affect millions daily.
- Qualifications: Detail-oriented with a passion for improving processes and delivering quality services.
- Other info: Flexible hours, volunteering opportunities, and a supportive culture await you!
The predicted salary is between 30000 - 45000 £ per year.
Overview
Job Description: Configuration Manager. Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Do you want to help shape the future of digital public services? Can you design and develop Configuration Management services and tools for the UK\’s largest government department?
This is a fantastic opportunity to grow your skills in a supportive, forward-thinking environment. DWP Digital is recruiting a Configuration Manager to join our growing Configuration Management team. In this role, you\’ll help design, develop and enhance our Configuration Management services and tooling. You\’ll play a central role in managing and evolving our Configuration Management Database (CMDB), ensuring it provides accurate, reliable and meaningful data to support some of the country\’s most critical digital platforms. You\’ll be part of the team responsible for setting the direction of Configuration Management and driving how the CMDB is used across DWP Digital. This is a pivotal moment for the team as we support major strategic digital programmes, ensuring the CMDB holds the high-quality data needed to meet stakeholder and service requirements. Your work will span both day-to-day operational activity and long-term service improvements. You\’ll contribute to our Configuration Management roadmap, support ongoing needs across digital products and services, and help guide continual enhancements to the way we manage configuration data.
Responsibilities
- Provide technical support to infrastructure, IT Operations and transition projects, delivering a high-quality service and consistent capability across DWP as we transform the way we deliver public services used by millions of people.
- Ensure we stay aligned to Configuration Management policies and standards, maintaining the integrity of Configuration Items (CIs) and their relationships.
- Develop and implement Configuration Management plans and procedures, agree scope with stakeholders and ensure changes are properly assessed, approved and communicated.
- Manage and improve the CMDB and associated processes, capturing, tracking, auditing and reporting on configuration data to ensure accuracy and availability.
- Work with skilled stakeholders and other technical experts to optimise data quality, maintain configuration tools and provide management information on process effectiveness.
What skills, knowledge and experience you will need
- Strong experience in IT Configuration Management, with hands-on expertise in CMDBs and delivering effective solutions in complex environments using industry-standard data models.
- Working knowledge of Service Management frameworks, ideally ITIL.
- Proven ability to influence, collaborate and deliver with stakeholders at all levels.
- Skilled in ServiceNow and Microsoft Office, particularly Excel, along with related analytical and reporting tools.
- Demonstrated ownership and accountability, using problem-solving, data and insight to optimise processes and support informed decision-making in a fast-paced environment.
Details
Location : You\’ll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle, whichever is most convenient for you.
Hybrid Working : We work a hybrid model – you\’ll spend some time working at home and some time collaborating face to face in a hub.
Pay : We offer competitive pay of £44,447.
Pension : You\’ll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,876 per year.
Holidays : A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You’ll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies; Time off volunteering and charitable giving; Discounts and savings on shopping, fun days out and more; Interest-free loans to buy a bike or a season ticket; Sports and social activities; Professional development, coaching, mentoring and career progression opportunities. We also have an award-winning environment and culture: DWP recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards; Diverse and Inclusive Leadership at Digital Leaders Awards 2024; Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025; Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards.
Process
We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There\’ll be full instructions when you click through. Interview: a single stage interview online. Click Apply for more information and to start your application.
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Configuration Manager employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Configuration Manager
✨Tip Number 1
Familiarise yourself with the Configuration Management Database (CMDB) and its importance in digital services. Understanding how accurate data underpins critical services will help you demonstrate your knowledge during discussions.
✨Tip Number 2
Showcase your ability to drive continuous improvement by preparing examples of past experiences where you've enhanced processes or tools. This aligns perfectly with the 'Changing and Improving' behaviour they're looking for.
✨Tip Number 3
Research DWP's current digital initiatives and think about how your skills can contribute to their goals. Being able to discuss specific projects or challenges they face will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you make effective decisions using data and stakeholder input. Think of scenarios where you've successfully balanced multiple inputs to achieve a positive outcome, as this is crucial for the role.
We think you need these skills to ace Configuration Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Configuration Manager position. Highlight key skills such as attention to detail, decision-making, and service management in your application.
Tailor Your CV: Customise your CV to reflect your experience and skills relevant to configuration management. Use specific examples that demonstrate your ability to manage databases and improve processes, aligning with DWP's goals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital services and your understanding of the importance of accurate data. Mention how your previous experiences have prepared you for this role and how you can contribute to DWP's mission.
Prepare for the Interview: Anticipate questions related to the behaviours DWP is assessing, such as changing and improving processes or making effective decisions. Prepare examples from your past work that illustrate these behaviours to demonstrate your fit for the role.
How to prepare for a job interview at DWP Digital
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Configuration Manager. Familiarise yourself with the Configuration Management Database (CMDB) and how it supports digital services. This will help you articulate your understanding during the interview.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've improved processes or tools in previous roles. Highlight how you proactively seek ways to enhance service delivery, as this aligns with the 'Changing and Improving' behaviour they are looking for.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making skills. Think of situations where you've used data and stakeholder input to make informed decisions. Be ready to explain your thought process and the outcomes of those decisions.
✨Demonstrate Your Commitment to Quality
Emphasise your dedication to delivering reliable and efficient services. Share examples of how you've taken ownership of projects to meet user needs and maintain high standards, which is crucial for managing a quality service.
