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- Tasks: Manage and maintain the Configuration Management Database for accurate data delivery.
- Company: Join DWP, a leader in digital services impacting lives across the UK.
- Benefits: Enjoy flexible working options and a supportive corporate culture.
- Why this job: Be part of a team using innovative tech to make a real difference.
- Qualifications: Attention to detail and a passion for data management are essential.
- Other info: This role is perfect for those looking to kickstart their career in tech.
The predicted salary is between 28800 - 42000 £ per year.
Configuration Manager
Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
Do you want to help shape the future of digital public services?
Can you design and develop Configuration Management services and tools for the UK\’s largest government department?
This is a fantastic opportunity to grow your skills in a supportive, forwardthinking environment
DWP Digital is recruiting a Configuration Manager to join our growing Configuration Management team. In this role, you\’ll help design, develop and enhance our Configuration Management services and tooling.
You\’ll play a central role in managing and evolving our Configuration Management Database (CMDB), ensuring it provides accurate, reliable and meaningful data to support some of the country\’s most critical digital platforms.
You\’ll be part of the team responsible for setting the direction of Configuration Management and driving how the CMDB is used across DWP Digital. This is a pivotal moment for the team as we support major strategic digital programmes, ensuring the CMDB holds the highquality data needed to meet stakeholder and service requirements.
Your work will span both daytoday operational activity and longterm service improvements.
You\’ll contribute to our Configuration Management roadmap, support ongoing needs across digital products and services, and help guide continual enhancements to the way we manage configuration data.
What skills, knowledge and experience will you need?
- Strong experience in IT Configuration Management, with handson expertise in CMDBs and delivering effective solutions in complex environments using industrystandard data models
- Working knowledge of Service Management frameworks, ideally ITIL
- Proven ability to influence, collaborate and deliver with stakeholders at all levels
- Skilled in ServiceNow and Microsoft Office, particularly Excel, along with related analytical and reporting tools
- Demonstrated ownership and accountability, using problemsolving, data and insight to optimise processes and support informed decisionmaking in a fastpaced environment
You and your role
Day to day, you\’ll provide technical support to infrastructure, IT Operations and transition projects, helping to deliver a highquality service and consistent capability across DWP as we transform the way we deliver public services used by millions of people.
You\’ll ensure we stay aligned to Configuration Management policies and standards, maintaining the integrity of Configuration Items (CIs) and their relationships.
You\’ll develop and implement Configuration Management plans and procedures, agree scope with stakeholders and ensure changes are properly assessed, approved and communicated.
You\’ll manage and improve the CMDB and associated processes, capturing, tracking, auditing and reporting on configuration data to ensure accuracy and availability.
And you\’ll be working with skilled stakeholders and other tech experts to optimise data quality, maintain configuration tools and provide management information on process effectiveness.
Details. Wages. Perks.
Location: You\’ll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle whichever is most convenient for you.
Hybrid Working: We work a hybrid model – you\’ll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of £44,447
Pension: You\’ll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,876 per year.
Holidays: A generous leave package starting at 25 days rising to 30 days over time.
You can also take up to 3 extra days off a month on flexi-time. You\’ll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with \’I Can Be Me in DWP\’
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it\’s even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process:
We know your time is valuable so our application and selection process is just two stages:
Interview: a single stage interview online.
CLICK APPLY for more information and to start your application
Configuration Manager employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Configuration Manager
✨Tip Number 1
Familiarise yourself with Configuration Management principles and best practices. Understanding how a CMDB operates and the importance of data accuracy will help you stand out during discussions.
✨Tip Number 2
Showcase your experience with relevant tools and technologies. If you've worked with specific CMDB software or related systems, be ready to discuss your hands-on experience and how it can benefit our team.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills. Think of examples where you've tackled data integrity issues or improved processes in previous roles, as this will highlight your capability to manage challenges effectively.
✨Tip Number 4
Network with current or former employees if possible. Engaging with people who have insight into our company culture and expectations can provide you with valuable information that may give you an edge in the selection process.
We think you need these skills to ace Configuration Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Configuration Manager position. Understand the key responsibilities and required skills, particularly around managing a Configuration Management Database (CMDB) and ensuring data accuracy.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your attention to detail, experience with CMDBs, and any familiarity with digital services or technology solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital services and your understanding of the importance of accurate data management. Mention specific examples from your past work that demonstrate your capability as a Configuration Manager.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at DWP Digital
✨Understand the CMDB
Make sure you have a solid grasp of what a Configuration Management Database (CMDB) is and its importance in delivering accurate data. Be prepared to discuss how you have managed or interacted with a CMDB in your previous roles.
✨Showcase Your Attention to Detail
As a Configuration Manager, attention to detail is crucial. Prepare examples from your past experiences where your meticulous nature helped prevent issues or improved processes. This will demonstrate your fit for the role.
✨Familiarise Yourself with Digital Services
Since the role involves supporting digital services used by many, it’s beneficial to understand the types of digital solutions the company provides. Research their projects and be ready to discuss how your skills can contribute to their success.
✨Prepare Questions About Team Dynamics
Inquire about the team structure and how collaboration works within the organisation. This shows your interest in being part of a cohesive unit and helps you gauge if the work environment aligns with your expectations.
