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For Companies At a Glance
- Tasks: Manage and maintain the Configuration Management Database for accurate data delivery.
- Company: Join DWP, a leader in digital services impacting lives across the UK.
- Benefits: Enjoy flexible working options and a supportive team culture.
- Why this job: Be part of innovative projects that make a real difference in people's lives.
- Qualifications: Attention to detail and a passion for technology are essential.
- Other info: This role is perfect for tech-savvy individuals eager to learn and grow.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Configuration Manager
Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
Do you want to help shape the future of digital public services?
Can you design and develop Configuration Management services and tools for the UK\’s largest government department?
This is a fantastic opportunity to grow your skills in a supportive, forwardthinking environment
DWP Digital is recruiting a Configuration Manager to join our growing Configuration Management team. In this role, you\\\’ll help design, develop and enhance our Configuration Management services and tooling.
You\’ll play a central role in managing and evolving our Configuration Management Database (CMDB), ensuring it provides accurate, reliable and meaningful data to support some of the country\\\’s most critical digital platforms.
You\’ll be part of the team responsible for setting the direction of Configuration Management and driving how the CMDB is used across DWP Digital. This is a pivotal moment for the team as we support major strategic digital programmes, ensuring the CMDB holds the highquality data needed to meet stakeholder and service requirements.
Your work will span both dayto day operational activity and longterm service improvements.
You\’ll contribute to our Configuration Management roadmap, support ongoing needs across digital products and services, and help guide continual enhancements to the way we manage configuration data.
What skills, knowledge and experience will you need?
- Strong experience in IT Configuration Management, with handson expertise in CMDBs and delivering effective solutions in complex environments using industrystandard data models
- Working knowledge of Service Management frameworks, ideally ITIL
- Proven ability to influence, collaborate and deliver with stakeholders at all levels
- Skilled in ServiceNow and Microsoft Office, particularly Excel, along with related analytical and reporting tools
- Demonstrated ownership and accountability, using problemsolving, data and insight to optimise processes and support informed decisionmaking in a fastpaced environment
You and your role
Day to day, you\\\’ll provide technical support to infrastructure, IT Operations and transition projects, helping to deliver a highquality service and consistent capability across DWP as we transform the way we deliver public services used by millions of people.
You\’ll ensure we stay aligned to Configuration Management policies and standards, maintaining the integrity of Configuration Items (CIs) and their relationships.
You\’ll develop and implement Configuration Management plans and procedures, agree scope with stakeholders and ensure changes are properly assessed, approved and communicated.
You\’ll manage and improve the CMDB and associated processes, capturing, tracking, auditing and reporting on configuration data to ensure accuracy and availability.
And you\’ll be working with skilled stakeholders and other tech experts to optimise data quality, maintain configuration tools and provide management information on process effectiveness.
Details. Wages. Perks.
Location: You\\\’ll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle whichever is most convenient for you.
Hybrid Working: We work a hybrid model – you\\\’ll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of £44,447
Pension: You\\\’ll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,876 per year.
Holidays: A generous leave package starting at 25 days rising to 30 days over time.
You can also take up to 3 extra days off a month on flexi-time. You\\\’ll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with \\\’I Can Be Me in DWP\\\’
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it\\\’s even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process
We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There\\\’ll be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLYfor more information and to start your application
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Configuration Manager employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Configuration Manager
✨Tip Number 1
Familiarise yourself with Configuration Management principles and best practices. Understanding frameworks like ITIL can give you a solid foundation and show your commitment to the role.
✨Tip Number 2
Network with professionals in the field. Attend industry events or join online forums where Configuration Managers discuss challenges and solutions. This can provide insights and potentially lead to referrals.
✨Tip Number 3
Stay updated on the latest tools and technologies used in Configuration Management. Being knowledgeable about current software solutions can set you apart from other candidates.
✨Tip Number 4
Prepare for potential technical assessments by practising common scenarios related to CMDB management. Demonstrating your problem-solving skills in real-world situations can impress hiring managers.
We think you need these skills to ace Configuration Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Configuration Manager position. Understand the key responsibilities and required skills, particularly around managing a Configuration Management Database (CMDB) and ensuring data accuracy.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Focus on your attention to detail, experience with CMDBs, and any previous roles that involved managing digital solutions or services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital services and your understanding of the importance of accurate data management. Mention specific examples from your past work that demonstrate your ability to deliver reliable data and support critical services.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at DWP Digital
✨Understand the Role
Make sure you have a clear understanding of what a Configuration Manager does, especially in the context of maintaining a Configuration Management Database (CMDB). Familiarise yourself with the key responsibilities and how they contribute to delivering reliable digital services.
✨Showcase Your Attention to Detail
As a detail-focused role, be prepared to discuss examples from your past experience where your attention to detail made a significant impact. Highlight any specific tools or methodologies you used to ensure data accuracy and reliability.
✨Familiarise Yourself with Relevant Technologies
Research the latest technologies and tools commonly used in configuration management. Be ready to discuss how you have used these technologies in previous roles and how they can be applied to improve the CMDB at the company.
✨Prepare Questions About the Team and Culture
Demonstrate your interest in the company by preparing thoughtful questions about the team dynamics and company culture. This shows that you are not only interested in the role but also in how you would fit into their existing team.
