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- Tasks: Lead the design and delivery of secure, high-performing ServiceNow solutions.
- Company: Join DWP, a leader in digital innovation with a focus on purpose.
- Benefits: Enjoy flexible hours, hybrid working, and a generous pension scheme.
- Other info: Be part of a diverse team recognised for excellence in tech and inclusivity.
- Why this job: Make a real impact in cybersecurity and IT operations while leading innovative projects.
- Qualifications: Strong ServiceNow development skills and knowledge of SecOps or ITSM frameworks.
The predicted salary is between 75026 - 80267 £ per year.
Pay of £75,026, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise and a background in either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response, vulnerability and threat intelligence or IT operations including incident management, CSDM and CMDB.
As a ServiceNow Senior Technical Lead, you'll lead the design, development and delivery of secure high-performing solutions that support DWP's cybersecurity and service performance ecosystems. You'll combine advanced technical skills with knowledge of security, automation, risk or IT operations to build resilient and compliant enterprise applications.
Solid understanding of cyber security or IT operations controls, with the ability to design solutions that enable defence-in-depth, embedded security or AI-driven automation. Proven track record of delivering and implementing ServiceNow Security Operations (SecOps) or IT Operations modules in enterprise environments.
As a ServiceNow Senior Technical Lead (Developer), you will provide expert-level ServiceNow capability alongside deep knowledge of either cybersecurity or IT operations, supporting project teams with complex platform implementations, integrations and design decisions. You will build and maintain strong relationships with both internal and external stakeholders, ensuring alignment on priorities and agreeing approaches to ServiceNow development, tooling and strategic improvements.
In this role, you will offer clear and pragmatic guidance on challenges arising from ServiceNow programmes, including the implementation of new security, risk or IT operational capabilities, helping teams navigate complexity and deliver effective solutions. You will be responsible for managing delivery against the ServiceNow technical roadmap within your area, ensuring all activity aligns with platform architecture, security standards and agreed technical principles.
You will also advise senior stakeholders on the ongoing evolution of the ServiceNow platform, including feasibility of enhancements, delivery approaches and timelines while working closely with production, security and infrastructure teams to ensure solutions are secure, resilient and scalable.
Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
The maximum salary for the grade is £80,267, however a Digital Allowance of up to £12,255 per annum subject to our assessment of your capability at interview.
Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £21,735 per year.
Holidays: You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Professional development, coaching, mentoring and career progression opportunities.
DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards.
Diverse and Inclusive Leadership at Digital Leaders Awards 2024.
Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025.
Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards.
Interview: a single stage interview online.
Locations
Team Lead Software Engineering in Cheshire, Warrington employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead Software Engineering in Cheshire, Warrington
✨Tip Number 1
Get to know the company inside out! Research DWP's values, recent projects, and their approach to cybersecurity and IT operations. This will help you tailor your conversation during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role requires strong ServiceNow development expertise, brush up on your knowledge of SecOps and ITSM frameworks. Be ready to discuss specific examples of how you've implemented these in past roles.
✨Tip Number 3
Prepare for scenario-based questions! Think about challenges you've faced in previous projects and how you navigated them. DWP will want to see your problem-solving skills in action, so have a few stories ready that highlight your leadership and technical abilities.
✨Tip Number 4
Don't forget to showcase your soft skills! Building relationships with stakeholders is key in this role. Be prepared to discuss how you've successfully collaborated with teams and managed expectations in the past. And remember, apply through our website for the best chance at landing this role!
We think you need these skills to ace Team Lead Software Engineering in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your ServiceNow development expertise and any relevant experience in SecOps or ITSM frameworks. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Technical Lead role. Share specific examples of your past achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Leadership Skills: As a Team Lead, we’re looking for someone who can engage and inspire others. In your application, mention any leadership roles you've had and how you've successfully managed teams or projects. We love seeing candidates who can build strong relationships with stakeholders!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at DWP Digital
✨Know Your Stuff
Make sure you brush up on your ServiceNow development expertise and be ready to discuss your experience with SecOps or ITSM frameworks. Prepare specific examples of projects you've led or contributed to, especially those that highlight your technical skills and leadership abilities.
✨Understand the Role
Familiarise yourself with the responsibilities of a Senior Technical Lead. Be prepared to talk about how you would manage delivery against the ServiceNow technical roadmap and ensure alignment with security standards. Show that you understand the importance of building strong relationships with stakeholders.
✨Showcase Your Leadership Skills
As a team lead, your ability to engage and inspire others is crucial. Think of instances where you've successfully guided teams through complex challenges or implemented new capabilities. Highlight your approach to mentoring and supporting your colleagues in their professional development.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the role and the company. Inquire about the current challenges the team faces with ServiceNow implementations or how they envision the evolution of the platform. This shows you're not just interested in the job, but also in contributing to the team's success.