At a Glance
- Tasks: Ensure smooth introduction of IT services into live environments with minimal disruption.
- Company: Join DWP Digital, a leader in tech innovation for public services.
- Benefits: Competitive salary, generous pension contributions, flexible hours, and extra holidays.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Make a real impact on digital solutions used by millions across the UK.
- Qualifications: Experience in service management frameworks and project delivery methodologies.
The predicted salary is between 38772 - 38772 € per year.
Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. We help people into work and make payments worth over £195bn a year to support and empower millions of people.
As an Associate Service Transition Manager within DWP's Digital Channels Live Service Team, you will play a crucial role in ensuring new and updated IT services are introduced into live environments safely, smoothly and with minimal disruption. Working across delivery, operations and governance, you will support the end-to-end coordination of service transitions for critical, high-impact digital services.
From early project involvement, you will help define service readiness, acceptance criteria and transition plans, ensuring all governance, risk and assurance requirements are met. You will coordinate resources, manage change through structured processes, and oversee service validation to protect stability and user experience.
Collaborating closely with stakeholders, you will produce key documentation, assess readiness for live operation, and identify and manage risks and issues. Applying service management and project delivery principles, you will contribute to reliable, resilient services and drive best practice, supporting the continuous improvement of DWP's live digital estate.
- Proven background/experience in recognised service management frameworks (such as ITIL), with the ability to apply them effectively in a live service environment.
- Project Management & Delivery Methodologies: proven background/experience in project and delivery methodologies (such as Agile), with the ability to operate confidently across delivery teams, operational colleagues and governance forums.
- Stakeholder Engagement & Communication: The ability to work confidently with a wide range of stakeholders, including project managers, IT operations, senior leaders and suppliers, explaining service readiness, risks and governance requirements clearly.
- Risk Assessment & Assurance: Strong capability in identifying, assessing and managing service transition risks, particularly those affecting live services and BAU operations.
- Planning, Coordination & Attention to Detail: Proven skill in coordinating complex activities across multiple teams, managing dependencies, timelines and deliverables. Able to demonstrate a structured, methodical approach to transition planning, documentation, change control and readiness assessments, with strong attention to detail.
Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of £38,772.
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%.
Holidays: You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Professional development, coaching, mentoring and career progression opportunities.
DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards.
Apply: complete your application on Civil Service Jobs. Interview: a single stage interview online.
Locations
Associate Service Transition Manager in Cheshire, Warrington employer: DWP Digital
DWP Digital is an exceptional employer, offering a supportive work culture that prioritises work-life balance through hybrid working and flexible hours. With a strong commitment to employee growth, including professional development and mentoring opportunities, DWP Digital stands out as a leader in the public sector, recognised for its diversity and inclusion efforts. Join us in one of our vibrant digital hubs across the UK, where you can make a meaningful impact on millions of lives while enjoying competitive pay and a comprehensive benefits package.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Service Transition Manager in Cheshire, Warrington
✨Tip Number 1
Get to know the company inside out! Research DWP's mission and values, especially how they use tech to make a difference. This will help you connect your skills to their goals during interviews.
✨Tip Number 2
Practice your communication skills! You’ll need to explain complex ideas clearly to various stakeholders. Try role-playing with a friend or using online resources to sharpen your pitch.
✨Tip Number 3
Show off your project management chops! Be ready to discuss your experience with Agile and ITIL frameworks. Use real examples to demonstrate how you've successfully managed transitions in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our community of tech experts.
We think you need these skills to ace Associate Service Transition Manager in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Associate Service Transition Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Provide examples of how you've applied service management frameworks like ITIL or project methodologies like Agile in real-life situations. We want to see your practical experience!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for attention to detail, so make sure your application is well-structured.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you can easily track your progress. Don’t miss out on this opportunity!
How to prepare for a job interview at DWP Digital
✨Know Your Service Management Frameworks
Make sure you brush up on recognised service management frameworks like ITIL. Be ready to discuss how you've applied these in real-life scenarios, especially in live service environments. This will show your understanding of the role and its requirements.
✨Master Project Management Methodologies
Familiarise yourself with project delivery methodologies such as Agile. Prepare examples of how you've successfully coordinated complex activities across teams, managed timelines, and ensured deliverables were met. This will demonstrate your ability to operate confidently within diverse teams.
✨Engage Stakeholders Effectively
Think about your past experiences working with various stakeholders, from project managers to senior leaders. Be ready to explain how you communicated service readiness and risk assessments clearly. This will highlight your strong communication skills and stakeholder engagement capabilities.
✨Attention to Detail is Key
Prepare to discuss your structured approach to transition planning and documentation. Bring examples that showcase your attention to detail, particularly in managing change control and readiness assessments. This will underline your capability to ensure smooth service transitions.
