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- Tasks: Lead complex service migrations and ensure smooth transitions to modern digital solutions.
- Company: Join DWP Digital, the UK's largest government department, making a real impact.
- Benefits: Competitive pay, generous pension contributions, flexible hours, and 26+ days of holiday.
- Why this job: Shape the future of digital services used by millions and enhance public service delivery.
- Qualifications: Experience in IT programmes, service management frameworks, and integration technologies.
- Other info: Award-winning culture with opportunities for professional development and career progression.
The predicted salary is between 41000 - 65000 £ per year.
Pay of £57,946, plus 28.97% employer pension contributions worth £16,786, hybrid working, flexible hours, and great work life balance.
Are you ready to lead complex service migrations that shape the future of digital services across government? As a Senior IT Service Manager, you'll join a team responsible for leading the migration of DWP Digital Integration customers from legacy products to more efficient, modern strategic solutions, or oversee their decommissioning. You'll ensure minimal disruption to live services used by millions of customers, and work closely with Application Support and Integration Live Service teams.
You'll coordinate service transitions with other government departments and external partners, managing resources across projects, service teams, and suppliers. This is a high-impact role where your work will shape the future of digital services and strengthen DWP's digital capability for years to come.
DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique.
What skills, knowledge and experience will you need?
- Working knowledge with Networks, Application Support and Agile Delivery Squads
- Experience delivering complex IT programmes in multi-stakeholder environments
- Detailed knowledge of integration technologies (APIs, File Transfer, Events)
- Strong experience with Service Management Frameworks (ITIL4, Agile Service Management)
- ITIL4 or equivalent service management qualifications are desirable but not essential
You and your role
As our Senior IT Service Manager you will lead the safe transition from legacy systems to modern, strategic services that underpin critical digital platforms used by millions of people. You'll make sure these migrations happen smoothly, with minimal disruption to live services, and that every change strengthens the reliability and security of DWP's digital ecosystem. Your work will directly influence how citizens interact with government services, ensuring they remain accessible, secure, and resilient.
You'll be at the heart of collaboration, working with stakeholders across government, external partners, and technical teams to deliver seamless service performance. From shaping disaster recovery plans to improving service support processes, you'll drive innovation and continuous improvement that reduces risk and enhances user experience. Your decisions really matter: you'll help protect critical services, enable transformation at scale, and leave a lasting impact on how public services are delivered in the UK.
Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay £57,946.
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year.
Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest‐free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award‐winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process
We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview: a single stage interview online.
Click APPLY for more information and to start your application.
Senior IT Service Manager in Burnley employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Manager in Burnley
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP Digital on LinkedIn. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by diving deep into DWP's digital services. Familiarise ourselves with their recent projects and challenges. This way, we can showcase how our skills align perfectly with their needs.
✨Tip Number 3
Practice common interview questions related to IT service management. We can even do mock interviews with friends or family to boost our confidence and refine our answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Senior IT Service Manager in Burnley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Senior IT Service Manager role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Relevant Experience: When detailing your past roles, focus on experiences that demonstrate your ability to manage complex IT programmes and service transitions. We want to see how you've successfully navigated similar challenges in multi-stakeholder environments.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and achievements. Clarity is key!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you'll find all the details you need to complete your application smoothly.
How to prepare for a job interview at DWP Digital
✨Know Your Stuff
Make sure you brush up on your knowledge of IT service management frameworks like ITIL4 and Agile. Be ready to discuss how you've applied these in past roles, especially in complex, multi-stakeholder environments.
✨Showcase Your Leadership Skills
As a Senior IT Service Manager, you'll be leading migrations and coordinating with various teams. Prepare examples of how you've successfully led projects or teams in the past, focusing on your ability to manage resources and ensure smooth transitions.
✨Understand the Bigger Picture
Familiarise yourself with DWP's mission and the impact of digital services on citizens. Be prepared to discuss how your role can contribute to improving user experience and service reliability, showing that you understand the importance of your work.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team's current challenges, the technologies they use, and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
