At a Glance
- Tasks: Develop innovative solutions on the ServiceNow platform for critical UK services.
- Company: Join DWP Digital, the UK's largest government department with a collaborative culture.
- Benefits: Competitive pay, generous holidays, hybrid working, and a brilliant pension scheme.
- Other info: Access to professional development and a diverse, award-winning work environment.
- Why this job: Make a real impact by enhancing services used by millions every day.
- Qualifications: Experience in ServiceNow development and strong problem-solving skills required.
The predicted salary is between 36000 - 60000 £ per year.
Join DWP Digital as a ServiceNow Developer and use your expertise to develop innovative solutions on a platform that underpins critical services. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
What skills, knowledge and experience will you need?
- Proven experience delivering new or enhanced ServiceNow functionality at scale, improving user experience and operational efficiency.
- Able to work effectively in a fast-paced environment, managing priorities, adapting to change and delivering high-quality outcomes in Agile teams or independently.
- Strong leadership, taking ownership of platform areas and guiding technical decisions to maintain high development standards.
- Proactive problem solver, identifying issues early and offering clear, practical technical solutions.
- Solid understanding of Agile practices, contributing effectively to sprints, ceremonies and iterative delivery.
You and your role
As a ServiceNow Developer in DWP, you will play a key role in enhancing and expanding one of the largest ServiceNow installations in Europe. You'll work within a collaborative delivery team to design, develop and implement new features and improvements across a wide range of ServiceNow modules used by over 120,000 colleagues. You will be responsible for delivering high-quality configuration and functionality in line with DWP Place development standards, completing assigned work efficiently, and escalating issues when needed. You'll create and maintain technical documentation, carry out peer reviews, and act as a subject matter expert within your specialist areas. The role also involves guiding and mentoring junior team members, showing initiative in solving problems, and contributing to an Agile, fast-paced environment. Supporting your professional growth, DWP will provide access to training to help you further develop your ServiceNow expertise.
Details. Wages. Perks.
- Hybrid Working: We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%).
- Pay: We offer competitive pay for this role of up to £46,547, with a Digital Allowance of up £5,895 available for exceptional candidates.
- Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 per year.
- Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
- We have a broad benefits package built around your work-life balance which includes:
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process:
We know your time is valuable, so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Operations Technical Service Manager in Bolton employer: DWP Digital
DWP Digital is an exceptional employer, offering a unique opportunity to work on innovative digital solutions that impact millions of lives across the UK. With a strong commitment to employee growth, DWP provides access to professional development and mentoring, alongside a generous benefits package that includes a competitive salary, a robust pension scheme, and flexible working arrangements. The inclusive and award-winning work culture fosters collaboration and creativity, making it an ideal place for those looking to make a meaningful difference in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Technical Service Manager in Bolton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP Digital on LinkedIn. A friendly chat can give us insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common questions related to ServiceNow and Agile methodologies. We can even do mock interviews with friends or family to boost our confidence and nail those responses.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of specific examples where you identified issues and implemented solutions. This will demonstrate our proactive approach and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we can keep track of our application status easily, making the whole process smoother.
We think you need these skills to ace Operations Technical Service Manager in Bolton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of ServiceNow Developer. We want to see how you can bring fresh ideas and innovative solutions to the table!
Showcase Your Problem-Solving Skills:As a proactive problem solver, it's essential to demonstrate your ability to identify issues early and provide practical solutions. Share examples from your past experiences that showcase this skill, as it’s key for us at DWP.
Highlight Agile Experience:Since we work in Agile teams, make sure to mention your experience with Agile practices. Talk about how you've contributed to sprints and ceremonies, and how you adapt to change while delivering high-quality outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important details about the role or the process!
How to prepare for a job interview at DWP Digital
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Be ready to discuss specific functionalities you've delivered and how they improved user experience or operational efficiency. This will show that you’re not just familiar with the platform, but that you can also leverage it effectively.
✨Show Off Your Agile Skills
Since the role involves working in Agile teams, be prepared to talk about your experience with Agile practices. Share examples of how you've contributed to sprints and ceremonies, and how you adapt to changes while delivering high-quality outcomes. This will demonstrate your ability to thrive in a fast-paced environment.
✨Problem-Solving Mindset
DWP is looking for proactive problem solvers, so come equipped with examples of challenges you've faced and how you tackled them. Highlight your ability to identify issues early and offer practical solutions. This will showcase your critical thinking and technical expertise.
✨Leadership and Mentoring
As a potential leader in the team, be ready to discuss your leadership style and any mentoring experiences you've had. Talk about how you've guided junior team members and taken ownership of platform areas. This will reflect your readiness to take on responsibilities and contribute to the team's growth.
