At a Glance
- Tasks: Assess and improve digital services to ensure they meet user needs effectively.
- Company: Join DWP Digital, transforming access to essential services for millions.
- Benefits: Competitive pay, generous holidays, flexible hours, and a strong pension scheme.
- Other info: Opportunities for professional development and a diverse, inclusive workplace.
- Why this job: Make a real impact on digital services while enjoying a great work-life balance.
- Qualifications: Strong communication skills and experience in service assessment and compliance.
The predicted salary is between 44447 - 62226 £ per year.
Pay of £44,447 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
DWP Digital is transforming how millions of people access essential services. We are building modern, responsive digital solutions that make it quicker, easier and more cost-effective for people to get the support they need. We are focused on building and running innovative digital technology solutions that meet and respond to the changing needs and expectations of millions of people.
To help us achieve this, we are looking for a Digital Service Assessor to play an important role in ensuring the delivery of high-quality digital services to our users.
What skills, knowledge and experience will you need?
- Ability to plan and deliver assurance assessments, clearly report risks and non-compliance with standards, and drive corrective actions.
- Analyse assessment results to identify recurring issues and improve compliance and efficiency.
- The ability to communicate clearly and adapt to different audiences whilst increasing awareness of organisational standards and processes.
- Experience of building strong, collaborative relationships across small and large-scale organisations, to influence service design and delivery.
- Demonstrates sound analysis by drawing on credible evidence, documentation, and expert input.
- Makes confident, balanced decisions - even amid uncertainty - ensuring user impacts are fully considered.
- Proven ability to demonstrate strong leadership, including the confidence to lead assessments, manage discussions, and keep assessments on track.
You and your role
DWP's Service Standard Assurance team make sure the needs of users are really understood and are appropriately reflected in the design and delivery of brilliant digital services. You'll assess services, communicate outcomes, and champion the Service Standard across DWP Digital and the wider government community. You will play a key role as an ambassador of the Service Standard Assurance and actively contribute in a range of forums, meetings, networks, conferences and online communities to increase its eminence. You'll use the right method and approach and produce reports for senior leaders which describe the readiness of individual services to proceed to the next stage of their digital journey. You'll have ample opportunity for professional development, including gaining qualifications and cross-government collaboration, as well as forging strategic relationships across DWP and wider government, influencing service design and delivery at scale.
Details
Location: You'll join us in one of our brilliant digital hubs Blackpool, Leeds, Manchester or Newcastle-upon-Tyne, whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of £44,447.
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%.
Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognized as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process: We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Digital Service Assessor in Bolton employer: DWP Digital
DWP Digital is an exceptional employer, offering a competitive salary of £44,447 along with generous benefits such as a 28.97% employer pension contribution, flexible working hours, and a strong focus on work-life balance. With opportunities for professional development and a commitment to diversity and inclusion, employees can thrive in a supportive environment while contributing to meaningful digital transformations that enhance public services across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Service Assessor in Bolton
✨Tip Number 1
Get to know the DWP Digital team and their mission. Understanding their goals will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll need to adapt your message for different audiences, try role-playing with friends or family to get comfortable explaining complex ideas simply.
✨Tip Number 3
Network like a pro! Attend relevant forums, meetups, or online communities related to digital services. Building relationships can open doors and give you insights into the role and the organisation.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the DWP Digital family.
We think you need these skills to ace Digital Service Assessor in Bolton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Digital Service Assessor. We want to see how you can contribute to our mission of delivering high-quality digital services.
Showcase Your Communication Skills:Since you'll be communicating with various audiences, it's crucial to demonstrate your ability to convey complex information clearly. Use examples from your past experiences where you've successfully adapted your communication style.
Highlight Your Analytical Abilities:We love a good problem solver! Make sure to include instances where you've analysed data or assessment results to drive improvements. This will show us that you can identify recurring issues and enhance compliance and efficiency.
Apply Through Our Website:Don't forget to apply through our website for a smooth application process. We’ve made it easy for you, so just click 'Apply' and follow the instructions. We can't wait to see your application!
How to prepare for a job interview at DWP Digital
✨Know Your Digital Services
Familiarise yourself with DWP's digital services and the specific role of a Digital Service Assessor. Understand how these services impact users and be ready to discuss how you can contribute to improving them.
✨Prepare for Assurance Assessments
Brush up on your skills in planning and delivering assurance assessments. Be prepared to share examples from your past experiences where you've identified risks, reported non-compliance, and driven corrective actions.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves communicating outcomes and championing standards, being able to adapt your communication style to different audiences is crucial.
✨Showcase Your Leadership Skills
Be ready to demonstrate your leadership abilities during the interview. Share instances where you've led discussions or assessments, managed teams, or influenced service design, especially in uncertain situations.
