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- Tasks: Lead the design of end-to-end services that solve complex challenges for millions.
- Company: Join DWP Digital, the UK's largest government department with a purpose-driven mission.
- Benefits: Competitive pay, generous holidays, and a fantastic civil service pension.
- Why this job: Make a real impact on services that support the Government's 'Get Britain Working' vision.
- Qualifications: Proven service design expertise and strong communication skills required.
- Other info: Enjoy a hybrid working model and a culture of openness and learning.
The predicted salary is between 55000 - 68000 £ per year.
DWP. Digital with Purpose. We are looking for a hands-on Senior Service Designer with deep experience in creating end-to-end services that solve complex challenges to join us at DWP Digital. We are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We would love you to join us.
The skills, knowledge and experience you need:
- Service Design Expertise: Proven experience designing end-to-end, front-to-back services that address complex challenges across departments or business areas.
- User-Centred Design: Strong ability to apply evidence-based design principles that meet user, colleague, and organisational needs.
- Strategic Communication: Skilled in engaging and influencing stakeholders at all levels to support design decisions and service outcomes.
- Collaboration & Facilitation: Capable of leading conversations, building consensus, and fostering teamwork across multidisciplinary groups.
- Mentorship & Community Engagement: Experience mentoring others and contributing to a culture of openness, learning, and shared practice within the service design community.
- Tools & Visualisation: Confident in using service design tools, storytelling, and visualisation techniques to articulate service journeys and performance insights.
Design with Purpose: What you will do
As our new Senior Service Designer, you will lead efforts to understand and improve service performance, using storytelling and visualisation to communicate complex service journeys. You will guide teams in applying service design methods, facilitate stakeholder engagement, and help align user needs with business and policy goals. The role involves working with cross-functional teams to design inclusive, resilient services that support the Government's "Get Britain Working" vision. Our ideal candidate has substantial experience designing end-to-end services, strong communication skills, and the ability to influence stakeholders at all levels. You will use your skills and experience to foster collaboration within teams and the wider service design community, mentor others, and contribute to building a culture of openness and learning. This role is both strategic and hands-on, offering a chance to shape services that truly matter.
Details:
- Location: You will join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne and Sheffield, whichever is most convenient for you. Regular travel between digital hubs is expected as part of the role (travel counts as working time, and your travel and expenses are paid).
- Hybrid Working: We work a hybrid model – you will spend some time working at home (40%) and some time collaborating face-to-face in a hub (60%).
- Pay: We offer competitive pay for this role of up to £68,205.
- Pension: You will get a brilliant civil service pension with employer contributions of 28.97%, worth £16,786 per year.
- Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You will also get all the usual public holidays.
- Benefits: We have a broad benefits package built around your work-life balance which includes an award-winning environment and culture, flexible working including flexible hours and flex-friendly policies, time off volunteering and charitable giving, discounts and savings on shopping, interest-free loans to buy a bike or a season ticket, sports and social activities, and professional development opportunities.
Process: We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There will be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Senior Service Designer in Blackpool employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer in Blackpool
✨Tip Number 1
Network like a pro! Reach out to current or former DWP employees on LinkedIn. Ask them about their experiences and any tips they might have for your application process. Personal connections can give you insights that you won't find anywhere else.
✨Tip Number 2
Prepare for the interview by practising your storytelling skills. Think of specific examples from your past work that showcase your service design expertise and user-centred approach. We want to hear how you've tackled complex challenges!
✨Tip Number 3
Show off your collaboration skills! During the interview, highlight times when you've successfully worked with cross-functional teams. DWP values teamwork, so make sure to demonstrate how you can foster collaboration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining DWP and contributing to our mission of making a difference in people's lives.
We think you need these skills to ace Senior Service Designer in Blackpool
Some tips for your application 🫡
Showcase Your Service Design Expertise: Make sure to highlight your experience in designing end-to-end services. Use specific examples that demonstrate how you've tackled complex challenges in previous roles. This is your chance to shine, so don’t hold back!
Emphasise User-Centred Design: DWP values user-centred design, so be sure to mention how you've applied evidence-based design principles in your work. Share stories that illustrate how you’ve met user needs and improved service outcomes.
Communicate Strategically: Your ability to engage and influence stakeholders is key. In your application, include examples of how you've successfully communicated design decisions and built consensus among diverse teams. Show us you can lead conversations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way to ensure your application gets to us. Plus, you’ll find all the details you need to complete your application smoothly!
How to prepare for a job interview at DWP Digital
✨Know Your Service Design Inside Out
Make sure you can talk confidently about your experience in designing end-to-end services. Prepare specific examples that showcase how you've tackled complex challenges and the impact of your work. This will demonstrate your expertise and align with what DWP is looking for.
✨User-Centred Design is Key
Brush up on evidence-based design principles and be ready to discuss how you've applied them in past projects. Think about how you can articulate user needs and how your designs have met those needs effectively. This will show that you understand the importance of putting users first.
✨Engage Stakeholders Like a Pro
Prepare to share your strategies for engaging and influencing stakeholders at all levels. Think of examples where your communication skills made a difference in service outcomes. This will highlight your ability to navigate the complexities of working within a large organisation like DWP.
✨Show Off Your Collaboration Skills
Be ready to discuss how you've led conversations and built consensus in multidisciplinary teams. Share experiences where you fostered teamwork and contributed to a culture of openness. This will resonate well with DWP's emphasis on collaboration and mentorship.