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- Tasks: Develop innovative solutions on the ServiceNow platform for critical UK services.
- Company: Join DWP Digital, the UK's largest government department with a collaborative culture.
- Benefits: Competitive pay, generous holidays, hybrid working, and professional development opportunities.
- Why this job: Make a real impact by enhancing services used by millions every day.
- Qualifications: Experience with ServiceNow modules and a Certified System Administrator qualification required.
- Other info: Award-winning culture with excellent career growth and flexible work-life balance.
Join DWP Digital as a ServiceNow Developer and use your expertise to develop innovative solutions on a platform that underpins critical services. We are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department, helping people into work and making payments worth over £195bn a year to support and empower millions of people.
What skills, knowledge and experience will you need?
- Substantial experience of any module within ServiceNow.
- Track record of delivering value through the implementation of new or enhanced functionality into a large organisation in a ServiceNow context.
- Demonstrate ability to work in a fast-paced environment either as part of a team or under your own initiative.
- Show leadership and take responsibility for areas of the platform.
- Show initiative when tackling issues, providing potential solutions where applicable.
- Excellent knowledge and experience of IT methodologies such as Agile.
Please note, candidates must be a qualified ServiceNow Certified System Administrator to be considered.
You and your role
As a ServiceNow Developer in DWP, you will play a key role in expanding one of the largest ServiceNow installations in Europe. You'll work within a collaborative delivery team to design, develop and implement new features and improvements across a wide range of ServiceNow modules used by over 120,000 colleagues. You will be responsible for delivering high-quality configuration and functionality, sometimes doing the work yourself, but also knowing when to escalate. You'll create and maintain technical documentation, carry out peer reviews, and act as a subject matter expert within your specialist areas. The role also involves guiding and mentoring junior team members, finding solutions to problems, and contributing to an Agile, fast-paced environment. Supporting your professional growth, DWP will provide access to training to help you further develop your ServiceNow expertise.
Details
- Hybrid Working: We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%).
- Pay: We offer competitive pay for this role of up to £46,547, with a Digital Allowance of up to £5,895 available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed.
- Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 per year.
- Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process: We know your time is valuable, so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview: a single stage interview online.
ServiceNow Developer in Birmingham employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Developer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former DWP employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Personal connections can give you insights that you won't find anywhere else.
✨Tip Number 2
Prepare for your interview by brushing up on your ServiceNow knowledge. Make sure you can discuss specific modules you've worked with and how you've delivered value in past roles. We want to see your expertise shine!
✨Tip Number 3
Practice common interview questions, especially those related to Agile methodologies and problem-solving. Think of examples from your past work where you took initiative or led a project. This will help you stand out as a candidate who can thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining DWP and contributing to our mission of helping millions across the UK.
We think you need these skills to ace ServiceNow Developer in Birmingham
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a ServiceNow Developer and how your skills align with our needs.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor it to highlight your experience with ServiceNow and any relevant projects you've worked on. Show us how you can bring value to DWP Digital.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing initiative and creativity in problem-solving, especially in a fast-paced environment like ours.
Apply Through Our Website: Make sure to apply through our official website. It’s the best way to ensure your application gets to us directly and is considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at DWP Digital
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially the modules you've worked with. Be ready to discuss specific projects where you've implemented new functionalities and how they added value to the organisation.
✨Show Your Agile Side
Since DWP values Agile methodologies, be prepared to share examples of how you've successfully worked in Agile environments. Talk about your role in sprints, how you handle feedback, and any leadership experiences you've had in guiding teams.
✨Problem-Solving Mindset
DWP is looking for someone who can tackle issues head-on. Think of a few challenges you've faced in previous roles and how you approached them. Highlight your initiative in finding solutions and how you collaborated with others to resolve problems.
✨Be Ready to Mentor
As a ServiceNow Developer, you'll likely be guiding junior team members. Prepare to discuss your mentoring style and any experiences you've had in training or supporting others. This shows that you're not just a tech whiz but also a team player.
