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- Tasks: Lead complex service migrations and ensure smooth transitions to modern digital solutions.
- Company: Join DWP Digital, the UK's largest government department, making a real impact.
- Benefits: Competitive pay, generous pension contributions, flexible hours, and 26+ days of holiday.
- Why this job: Shape the future of digital services used by millions and enhance user experience.
- Qualifications: Experience in IT programmes, service management frameworks, and integration technologies.
- Other info: Award-winning culture with opportunities for professional development and career progression.
The predicted salary is between 57946 - 57946 £ per year.
Pay of £57,946, plus 28.97% employer pension contributions worth £16,786, hybrid working, flexible hours, and great work life balance.
Are you ready to lead complex service migrations that shape the future of digital services across government? As a Senior IT Service Manager, you'll join a team responsible for leading the migration of DWP Digital Integration customers from legacy products to more efficient, modern strategic solutions, or oversee their decommissioning. You'll ensure minimal disruption to live services used by millions of customers, and work closely with Application Support and Integration Live Service teams.
You'll coordinate service transitions with other government departments and external partners, managing resources across projects, service teams, and suppliers. This is a high-impact role where your work will shape the future of digital services and strengthen DWP's digital capability for years to come.
DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
What skills, knowledge and experience will you need?
- Working knowledge with Networks, Application Support and Agile Delivery Squads
- Experience delivering complex IT programmes in multi-stakeholder environments
- Detailed knowledge of integration technologies (API's, File Transfer, Events)
- Strong experience with Service Management Frameworks (ITIL4, Agile Service Management)
- ITIL4 or equivalent service management qualifications are desirable but not essential
You and your role
As our Senior IT Service Manager you will lead the safe transition from legacy systems to modern, strategic services that underpin critical digital platforms used by millions of people. You'll make sure these migrations happen smoothly, with minimal disruption to live services, and that every change strengthens the reliability and security of DWP's digital ecosystem. Your work will directly influence how citizens interact with government services, ensuring they remain accessible, secure, and resilient.
You'll be at the heart of collaboration, working with stakeholders across government, external partners, and technical teams to deliver seamless service performance. From shaping disaster recovery plans to improving service support processes, you'll drive innovation and continuous improvement that reduces risk and enhances user experience. Your decisions really matter: you'll help protect critical services, enable transformation at scale, and leave a lasting impact on how public services are delivered in the UK.
Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay £57,946.
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year.
Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process
We know your time is valuable so our application and selection process is just two stages:
- Apply: Complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview: A single stage interview online.
Click APPLY for more information and to start your application.
Senior IT Service Manager in Birmingham employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into DWP's digital services. Understand their recent projects and challenges. This shows you're genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Practice your STAR technique for answering competency questions. Structure your responses around Situation, Task, Action, and Result to clearly demonstrate your experience and skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining the DWP community right from the start.
We think you need these skills to ace Senior IT Service Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Senior IT Service Manager role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: When detailing your past roles, focus on specific examples where you've successfully managed complex IT programmes or led service migrations. We want to see how you've made an impact in previous positions!
Be Clear and Concise: Keep your application straightforward and to the point. Avoid jargon unless it's relevant, and make sure your key achievements stand out. We appreciate clarity and directness in communication.
Apply Through Our Website: Don't forget to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, you'll find all the details you need to complete your application smoothly.
How to prepare for a job interview at DWP Digital
✨Know Your Tech Inside Out
As a Senior IT Service Manager, you'll need to demonstrate a solid understanding of integration technologies like APIs and file transfers. Brush up on your knowledge of service management frameworks such as ITIL4 and Agile. Be ready to discuss how you've applied these in past roles.
✨Showcase Your Leadership Skills
This role involves leading complex service migrations, so be prepared to share examples of how you've successfully managed multi-stakeholder environments. Highlight your experience in coordinating with various teams and external partners to ensure smooth transitions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in previous projects and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Continuous Improvement
DWP is all about innovation and enhancing user experience. Be ready to discuss how you've driven continuous improvement in your previous roles. Share specific examples of how your decisions have positively impacted service delivery and user satisfaction.
