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- Tasks: Lead business analysis on complex digital programmes and drive service improvements.
- Company: Join DWP Digital, a leader in transforming public services.
- Benefits: Competitive pay, generous pension contributions, flexible hours, and a great work-life balance.
- Why this job: Make a real impact by shaping services that affect millions of people.
- Qualifications: Proven experience as a Senior Business Analyst with strong stakeholder engagement skills.
- Other info: Enjoy a diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 57946 - 68205 £ per year.
Pay up to £68,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
Are you an experienced Senior Business Analyst who can engage and influence a wide range of stakeholders? Join DWP Digital and play a key role in shaping services that impact millions of people.
As a Senior Business Analyst, you will lead business analysis activities on large, complex digital programmes. You will work across multiple teams and technical delivery strands to drive service improvements and deliver real value. This is an opportunity to make a difference by ensuring our digital solutions meet user needs and business objectives.
We have vacancies in a number of areas within DWP Digital including:
- Health & Disability - Access to Work: We are transforming how people access support to thrive in work and life by creating simple and responsive services that deliver real impact.
- Tech Services - Digital Workspaces: We provide the core technology that powers the Department's Digital Workplace, supporting citizen-facing services and colleagues across government.
- Digital, Modernisation & Efficiency - Common Capabilities: We deliver critical services that support major transformation programmes modernising how DWP works.
If you're looking for a well-defined career path as a Business Analyst, apply now.
Please note: As part of the role, you may be required to travel regularly to the other digital hubs (this counts as working time, and you'll incur no travel costs). The frequency of this will be discussed further should you be successful.
What skills, knowledge and experience will you need?
- Proven experience as a Senior Business Analyst, leading business analysis activities within complex projects and environments.
- Expert in stakeholder engagement, driving clarity and alignment across multiple teams and delivery strands.
- Skilled in mentoring and supporting other BAs, fostering growth and sharing best practices.
- Committed to continuous learning and development, actively building and enhancing your BA toolkit.
You will lead workshops, interviews, and focus groups to understand business problems and user needs. Collaborating with senior technical and business stakeholders, you'll ensure requirements and acceptance criteria align with our established digital roadmaps. You'll need a strong understanding of business processes and how they connect to departmental strategy.
You will be a leader within our BA community, with ownership of business analysis activities and champion continual learning and development. You may also have line management responsibilities and play a leadership role in capability building and recruitment, helping shape the future of the BA profession within DWP Digital.
You will promote DWP Digital delivery methodologies, setting standards across the function and educating BA teams on principles, methods, and tools. Using your experience of delivery frameworks, you'll translate business and user needs into actionable deliverables, working collaboratively to define and achieve value outcomes.
You'll also work closely with senior stakeholders to prioritise projects in line with strategic goals.
Details:
- Location: You’ll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.
- Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
- Pay: Pay for this role is from £57,946 to £68,205.
- Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth up to £19,758 per year.
- Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies.
- Time off volunteering and charitable giving.
- Bring your authentic self to work with 'I Can Be Me in DWP'.
- Discounts and savings on shopping, fun days out and more.
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference.
- Sports and social activities.
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards.
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024.
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025.
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards.
Process: We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your applications.
Senior Business Analyst in Birmingham employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Analyst in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP Digital on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions specific to Senior Business Analysts. Think about how you can showcase your stakeholder engagement skills and your experience in leading complex projects.
✨Tip Number 3
Show off your BA toolkit! Be ready to discuss the methods and tools you use in your analysis work. This will demonstrate your commitment to continuous learning and development, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the DWP Digital team.
We think you need these skills to ace Senior Business Analyst in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Business Analyst role. Highlight your experience in leading business analysis activities and engaging with stakeholders. We want to see how your skills align with what we're looking for!
Showcase Your Impact: When writing your application, focus on the impact you've made in previous roles. Use specific examples of how you've driven service improvements or delivered value in complex projects. This helps us see the difference you can make at DWP Digital.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon and ensure your key achievements stand out. We appreciate straightforward communication, especially when it comes to understanding your experience and skills.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you'll find all the details you need to complete your application smoothly.
How to prepare for a job interview at DWP Digital
✨Know Your Stakeholders
Before the interview, research the key stakeholders you might be working with at DWP Digital. Understand their roles and how they contribute to the projects. This will help you demonstrate your ability to engage and influence them effectively during the interview.
✨Showcase Your BA Toolkit
Be prepared to discuss specific tools and methodologies you've used in your previous roles as a Senior Business Analyst. Highlight how these have helped you drive service improvements and deliver value. This shows that you're not just experienced but also committed to continuous learning and development.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and stakeholder engagement. Think of examples from your past experiences where you led workshops or collaborated with teams to achieve strategic goals. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Team Collaboration
DWP Digital values teamwork, so be ready to discuss how you've worked across multiple teams and delivery strands in the past. Share examples of how you’ve fostered collaboration and alignment among diverse groups to ensure successful project outcomes.
