Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the implementation and improvement of IT service management for various digital services.
- Company: Join DWP, the UK's largest government department, making a real impact on people's lives.
- Benefits: Enjoy a salary up to £38,373, hybrid working, flexible hours, and a generous pension contribution.
- Why this job: Be part of a team using cutting-edge tech to support millions of people every day.
- Qualifications: Experience in financial management for Live Service contracts and knowledge of ITIL 4 is essential.
- Other info: This role offers a unique opportunity to shape digital solutions at a national scale.
The predicted salary is between 23000 - 48000 £ per year.
ITSM Pay up to £38,373 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Our Digital Channels Service Management Team support various services including, but not limited to Inbound and Outbound mail, electronic document management and SMS messaging. As IT Service Manager you are responsible for implementation and improvement of service management. DWP is the UK\’s largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. We\’re using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We\’d love you to join us. What skills, knowledge and experience will you need? Lead criterion: An understanding of key financial management for Live Service contracts, especially Contact Centre with demonstrable experience of collecting and reporting Live Service data in a manner that allows effective decision making to occur* Knowledge of ITIL 4 Service Management Framework and relevant tools e.g. ServiceNow, particularly in the role of Catalogue Administrator Ability to undertake routine Service Man…
IT Service Manager employer: DWP Digital Careers
Contact Detail:
DWP Digital Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager
✨Tip Number 1
Familiarize yourself with the ITIL 4 Service Management Framework. Understanding its principles and how they apply to service management will give you a solid foundation for the role and demonstrate your commitment to best practices.
✨Tip Number 2
Gain hands-on experience with tools like ServiceNow. If you can showcase your ability to navigate and utilize these platforms effectively, it will set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have in financial management related to Live Service contracts. Being able to discuss how you've collected and reported data for decision-making will resonate well with the hiring team.
✨Tip Number 4
Prepare to discuss your approach to improving service management processes. Think of specific examples where you've implemented changes that led to better efficiency or customer satisfaction.
We think you need these skills to ace IT Service Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Service Manager position. Understand the key responsibilities and required skills, especially around financial management and ITIL 4.
Tailor Your CV: Customize your CV to highlight relevant experience in service management, particularly with Live Service contracts and tools like ServiceNow. Use specific examples that demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the role. Emphasize your understanding of the ITIL framework and how your experience aligns with the needs of DWP's Digital Channels Service Management Team.
Highlight Your Achievements: In both your CV and cover letter, include quantifiable achievements related to service management. This could be improvements in service delivery or successful project implementations that showcase your impact.
How to prepare for a job interview at DWP Digital Careers
✨Show Your Understanding of ITIL 4
Make sure to highlight your knowledge of the ITIL 4 Service Management Framework during the interview. Be prepared to discuss how you've applied ITIL principles in previous roles, especially in relation to service management and improvement.
✨Demonstrate Financial Acumen
Since the role requires an understanding of key financial management for Live Service contracts, come ready with examples of how you've collected and reported Live Service data. Discuss how this data informed decision-making processes in your past experiences.
✨Familiarize Yourself with Relevant Tools
Be prepared to talk about your experience with tools like ServiceNow. If you have experience as a Catalogue Administrator, share specific instances where you improved service delivery or efficiency using these tools.
✨Emphasize Your Leadership Skills
As an IT Service Manager, you'll need to lead teams effectively. Prepare to discuss your leadership style and provide examples of how you've successfully managed teams or projects in the past, particularly in a service management context.
