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For Companies At a Glance
- Tasks: Support the development and delivery of engaging training programmes for system onboarding.
- Company: Join DWF, a leading global provider of integrated legal and business services.
- Benefits: Inclusive environment, competitive rewards, and opportunities for personal growth.
- Why this job: Make a real impact by enhancing system adoption and improving training experiences.
- Qualifications: Experience in L&D or training, excellent communication skills, and IT proficiency.
- Other info: Diverse team culture with a focus on innovation and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
DWF is recruiting for a Tech Onboarding & Support Specialist to join the Tech Onboarding & Support (Learning & Development) team on a 12 month FTC, which delivers consistent, accessible and engaging systems onboarding and training to colleagues across the UK and internationally, with a particular focus on supporting system adoption and continuous improvement, initially through the rollout of the Sharedo case management system.
Responsibilities
- You will support the development, delivery and ongoing improvement of system training programmes, initially focused on Sharedo, working closely with the wider Tech Onboarding & Support team and key stakeholders to identify training needs, evaluation opportunities and potential system or process improvements, ensuring alignment with governance and compliance requirements.
- You will design and deliver training content across multiple formats, including digital adoption content, classroom and virtual sessions, documentation, guides, presentations and online courses, while taking ownership of specific training programmes and upskilling across others to reduce knowledge dependencies and support continuity.
What will help you succeed in this role?
Essential
- Experience working within an L&D, training or similar function
- Facilitation skills in both virtual and in-person environments
- Excellent communication and presentation skills
- Organisational skills with high attention to detail
- Ability to engage and influence stakeholders at all levels
- IT skills, including proficiency in Microsoft Office
Desirable
- Experience designing digital learning content using an LMS and/or digital adoption platform
- Experience working with legal and/or financial systems or processes
- Exposure to training evaluation or quality assurance frameworks
- Experience working within a large or complex organisation
- Ability to adapt training style for diverse user group
- Interest in innovative learning methods or emerging technologies
What we offer?
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you’re excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
About Us
DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
Tech Onboarding & Support Specialist in Manchester employer: DWF
Contact Detail:
DWF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Onboarding & Support Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at DWF on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for the interview process. It’s all about making those connections!
✨Tip Number 2
Prepare for the interview by practising common questions related to training and development. Think about how you can showcase your facilitation skills and experience with digital learning content. We want to see your passion for innovative learning methods!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed training programmes or improved processes in the past. This will demonstrate your attention to detail and ability to engage stakeholders effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you’re excited about the role but don’t meet every requirement, we still want to hear from you. You could be the perfect fit!
We think you need these skills to ace Tech Onboarding & Support Specialist in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in L&D or training. We want to see how your skills align with the Tech Onboarding & Support role, so don’t hold back on showcasing relevant projects!
Show Off Your Communication Skills: Since this role involves a lot of training and stakeholder engagement, let your communication skills shine through in your application. Use clear, concise language and maybe even include examples of how you've effectively communicated complex information before.
Highlight Your IT Proficiency: We’re looking for someone who’s comfortable with tech, especially Microsoft Office and any LMS or digital adoption platforms. Make sure to mention any relevant tools you’ve used and how they’ve helped you in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at DWF!
How to prepare for a job interview at DWF
✨Know Your Stuff
Make sure you understand the Sharedo case management system and its features. Familiarise yourself with the training programmes and think about how you can contribute to their improvement. This will show your genuine interest in the role and help you answer questions more confidently.
✨Show Off Your Facilitation Skills
Prepare to demonstrate your facilitation skills during the interview. Think of examples where you've successfully engaged participants in both virtual and in-person settings. Be ready to discuss how you adapt your style to suit different audiences, as this is crucial for the Tech Onboarding & Support Specialist role.
✨Engage with Stakeholders
Highlight your experience in engaging and influencing stakeholders at various levels. Prepare specific examples of how you've identified training needs or implemented feedback in past roles. This will illustrate your ability to work collaboratively within a team and with key stakeholders.
✨Be Innovative
Express your interest in innovative learning methods and emerging technologies. Share any experiences you have with designing digital learning content or using an LMS. This will demonstrate your forward-thinking approach and align with DWF's commitment to continuous improvement in training.
