Service Delivery - Governance Assistant in Manchester

Why join us? You’ll be joining the Governance team within Service Delivery at DWF Claims; a global insurance claims handling business operating across the UK, Ireland, Europe, Australia and North America. This is a central function that supports multiple regions and plays a key role in ensuring quality, compliance and operational excellence across the business.

The team is involved in a broad and interesting mix of activities, including internal controls, client audits, onboarding new clients, due diligence, and maintaining policies and procedures. You’ll also contribute to important areas such as complaints handling, data protection and risk management, giving you exposure to a wide range of governance and compliance processes within an international business.

This is a collaborative, geographically spread team, offering flexibility in where you are based across the UK (with key hubs in Leeds, Bristol and London). You’ll benefit from a flexible hybrid working approach, with some office time expected and opportunities to connect in person through quarterly team meetings. You’ll have the chance to work with stakeholders across multiple countries, gaining international exposure while largely operating within UK working hours. Where occasional flexibility is needed to support global colleagues, this is balanced with adjustments to your working pattern.

We welcome candidates from a wide range of educational and professional backgrounds, making this a great opportunity for someone looking to build or develop a career in governance, compliance or insurance services.

• Coordinate audit preparation, including scheduling and gathering input from internal stakeholders
• Support audit delivery, including tracking actions and maintaining audit logs
• Assist with due diligence activities for client onboarding and tenders
• Administer peer review processes (file selection, follow-ups, action tracking)
• Monitor client satisfaction scores and elevate trends or concerns
• Track complaints and ensure updates are recorded within agreed timeframes
• Maintain governance records within risk and compliance systems
• Support data-related queries and reporting across Service Delivery teams
• Liaise with stakeholders across multiple countries and functions

• Strong written and verbal communication skills across a range of stakeholders
• Excellent organisation and time management skills
• High attention to detail and accuracy
• Ability to manage multiple tasks to deadlines
• Comfortable working autonomously in a distributed team
• Working knowledge of Microsoft 365 (including Excel, OneDrive, SharePoint)

• Experience within insurance or financial services
• Exposure to governance, compliance or audit processes
• Experience working with international teams or stakeholders
• Additional language skills (e.g. French, Italian or Spanish)
• Advanced Excel skills

What we offer? We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you’re excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.