Intelligence Support Assistant in Manchester

This is an excellent opportunity to join DWF Intelligence as an Intelligence Support Assistant, providing operational and administrative support to a busy intelligence and investigations team. The role supports a broad range of matters across motor claims, fraud, major injury, corporate investigations and wider intelligence-led work.

Working alongside Intelligence Managers, Analysts and Senior Analysts, you will help coordinate new instructions, manage incoming correspondence, maintain accurate information across case management systems and support the delivery of high-quality intelligence outputs. You will receive training and support to develop your understanding of the intelligence function, the team’s processes and the standards required when handling confidential information.

Whilst the team operates as a national structure team supporting the wider DWF Regional offices throughout the UK, this role is based in our Manchester or Liverpool office on a hybrid basis, with monthly office attendance required.

• Provide general administrative and operational support to the Intelligence team
• Organise and monitor incoming correspondence, instructions and busy team mailboxes
• Support new instruction administration, ensuring information is captured accurately and progressed promptly
• Assist with diary management, meeting coordination, travel arrangements and minute taking where required
• Support billing and matter administration for completed work, helping the team meet financial and service expectations
• Obtain, check and record relevant information from internal systems and case management platforms
• Maintain accurate records and ensure information is stored and handled in line with firm procedures
• Work collaboratively with colleagues to support wider investigations and client service delivery
• Manage workload effectively, meeting deadlines, service levels and performance expectations
• Follow firm policies and procedures at all times, ensuring confidentiality, GDPR and data protection principles are maintained

• Strong administration and organisational skills, with the ability to manage multiple tasks accurately
• Good attention to detail and a clear focus on accuracy, quality and confidentiality
• Good level of digital literacy, including familiarity with Word, Excel, Outlook and Microsoft systems
• Ability to manage workload, prioritise tasks and work to deadlines and service levels
• Clear written and verbal communication skills, with a professional approach to internal and client-facing contact
• A proactive, willing-to-learn attitude with strong team working skills

• Experience in an administrative, legal, insurance, claims or professional services environment
• Interest in intelligence, investigations, fraud, risk or litigation support work
• Experience using case management systems, databases or structured internal processes
• Understanding of confidentiality, GDPR and data protection principles

This role provides a strong foundation within the intelligence function, with structured support and training to develop knowledge of team processes, matter administration, client service and intelligence-led investigations. Over time, there may be opportunities to broaden technical knowledge and progress within the team in line with business needs and individual development.

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.