At a Glance
- Tasks: Prepare e-bill files and resolve submission errors while collaborating with clients and colleagues.
- Company: Join DWF, a global legal business that values diversity and inclusion.
- Benefits: Hybrid work model, career development opportunities, and a supportive team environment.
- Other info: We celebrate diversity and encourage all candidates to apply, even if they don't meet every requirement.
- Why this job: Make an impact in a dynamic role with real opportunities for growth.
- Qualifications: Experience in billing or invoicing; e-billing experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
At DWF we are currently recruiting for an E-Billing Specialist to come and join the Manchester team on a hybrid basis, with the team currently working from the office between Monday - Wednesday. This is a fantastic opportunity within an organisation that can offer amazing career development.
Responsibilities
- Preparing e-bill files in LEDES and XML formats for portal submissions, with a clear understanding of requirements, alongside manual submission of PDF files.
- Dealing with submission errors, using your technical knowledge and liaising with fee earners, clients and third parties to resolve them.
- Performing root cause analysis & drive recommendations for process & KPI improvements.
- Proactively overseeing on-boarding process for existing and new clients switching to an e-billing solution.
What will help you succeed in this role?
Essential
- Previous experience in a Billing or Invoicing role.
- Ability to identify opportunities for continuous improvement.
- Ability to manage workload and support colleagues in a dynamic environment.
Desirable
- Previous E-Billing experience.
- Previous experience in a law firm or legal services.
What we offer?
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
About Us
DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
Customer Service E-Billing Specialist in Manchester employer: DWF
At DWF, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and personal growth. As a Customer Service E-Billing Specialist in our Manchester team, you'll benefit from hybrid working arrangements, comprehensive career development opportunities, and a commitment to employee well-being, all while contributing to a global legal business that empowers individuals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service E-Billing Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at DWF on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your e-billing knowledge. Familiarise yourself with LEDES and XML formats, and be ready to discuss how you've tackled submission errors in the past.
✨Tip Number 3
Show off your problem-solving skills! Think of examples where you've identified opportunities for improvement in previous roles. DWF loves candidates who can drive process enhancements.
✨Tip Number 4
Don't hesitate to apply through our website! Even if you don't tick every box, we value diverse experiences and might see potential in you that aligns with other roles in our team.
We think you need these skills to ace Customer Service E-Billing Specialist in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in billing or invoicing. We want to see how your skills align with the role of E-Billing Specialist, so don’t hold back on showcasing your achievements!
Show Off Your Technical Skills:Since this role involves preparing e-bill files in LEDES and XML formats, it’s a good idea to mention any technical knowledge you have. If you've dealt with submission errors before, share those experiences with us!
Highlight Continuous Improvement:We love candidates who can identify opportunities for improvement. In your application, give examples of how you've driven process enhancements in previous roles. This will show us that you're proactive and ready to make a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, we want to make the process as smooth as possible for you!
How to prepare for a job interview at DWF
✨Know Your E-Billing Basics
Make sure you brush up on your knowledge of e-billing formats like LEDES and XML. Understanding these will not only help you answer technical questions but also show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you've dealt with submission errors in the past. Use specific examples to demonstrate your ability to perform root cause analysis and suggest improvements, as this is key for the role.
✨Highlight Your Team Spirit
Since the job involves supporting colleagues in a dynamic environment, share experiences where you've collaborated effectively. This will show that you can manage your workload while being a team player.
✨Emphasise Continuous Improvement
Think of instances where you've identified opportunities for process enhancements. Discussing these will align perfectly with what the company values and shows your proactive approach.
