At a Glance
- Tasks: Manage accounts receivable and ensure smooth customer payment experiences.
- Company: Join a dynamic and friendly Financial Operations team at DWF.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive environment.
- Other info: DWF values diversity and offers opportunities for professional growth.
- Why this job: Make a real impact while developing your skills in a fast-paced finance setting.
- Qualifications: Experience in credit control or finance, strong communication skills, and a collaborative mindset.
The predicted salary is between 30000 - 40000 € per year.
Our dynamic and friendly Financial Operations team is seeking a Credit Controller to join us on a permanent basis. In this role, you will play a crucial part in managing accounts receivable and ensuring our customers enjoy a smooth and positive experience with their payments. You’ll use your exceptional communication skills to engage with customers about their accounts, assist them in understanding their balances, and guide them toward resolution. This role offers the flexibility of hybrid working, with a requirement to be in the Manchester office two to three days a week and the remainder of the week working from home.
Responsibilities:
- Collaborate with clients and internal teams to resolve aged receivables, support healthy cash flow, and contribute to Firm KPIs through effective portfolio and relationship management.
- Oversee assigned receivables by addressing disputes with revenue control and practice groups, maintaining accurate records, and ensuring timely follow-up on outstanding balances.
- Foster strong client relationships, partner with key stakeholders to advance credit control strategies and support account reconciliation.
- Work closely with fee earners to proactively manage account balances, apply creative thinking to enhance processes and service, and elevate unresolved debts when needed.
- Monitor portfolio performance to maintain visibility over cash collection and debt status, ensuring compliance with Solicitors’ Accounts Rules for all receipts and transfers.
- Contribute actively to credit control team meetings by sharing insights and supporting a culture of continuous improvement.
What will help you succeed in this role?
- Experience in a credit control/debt recovery or fast-paced finance environment.
- Comfortable working in a dynamic setting with shifting priorities.
- Effective time management and the ability to meet deadlines and goals.
- Self-motivated with a collaborative, solution-oriented mindset.
- Clear and confident communicator, both verbally and in writing.
- Enthusiasm for learning and professional growth.
- Familiarity with Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook.
What we offer:
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
About Us:
DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
Credit & Collections Specialist in Manchester employer: DWF
DWF is an exceptional employer that prioritises employee well-being and professional growth within a dynamic and inclusive work culture. With the flexibility of hybrid working in Manchester, team members enjoy a supportive environment that fosters collaboration and innovation, while also being encouraged to share insights and contribute to continuous improvement. Our commitment to diversity and equal opportunities ensures that every individual feels valued and empowered to reach their full potential.
StudySmarter Expert Advice🤫
We think this is how you could land Credit & Collections Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance world, especially those who work in credit control. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control. Think about how you can showcase your communication skills and problem-solving abilities, as these are key in this role.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the position. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you're genuinely interested in being part of our dynamic Financial Operations team.
We think you need these skills to ace Credit & Collections Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Credit & Collections Specialist role. Highlight your experience in credit control or finance environments, and don’t forget to mention your communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our Financial Operations team and how your background makes you a great fit for the role. Keep it friendly and professional.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing creative thinking in action, especially when it comes to managing accounts and resolving disputes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at DWF
✨Know Your Numbers
As a Credit & Collections Specialist, you'll be dealing with accounts receivable daily. Brush up on your financial knowledge and be ready to discuss how you've managed similar responsibilities in the past. Highlight specific metrics or KPIs you've achieved to show your impact.
✨Showcase Your Communication Skills
This role requires exceptional communication skills, so prepare to demonstrate your ability to engage with clients effectively. Think of examples where you resolved disputes or helped customers understand their balances. Practise articulating these experiences clearly and confidently.
✨Emphasise Your Problem-Solving Mindset
The job description mentions a solution-oriented mindset. Be ready to share instances where you creatively tackled challenges in credit control or finance. This could involve improving processes or resolving aged receivables—show them how you think outside the box!
✨Familiarity with Tools is Key
Since familiarity with Microsoft Office tools is essential, ensure you're comfortable discussing how you've used Excel for tracking payments or Word for documentation. If you have experience with any specific software related to credit control, mention that too—it'll set you apart!
