At a Glance
- Tasks: Be the friendly face of our business, greeting guests and managing office services.
- Company: Join DWF, a global legal business that values diversity and inclusion.
- Benefits: Enjoy a supportive environment with opportunities for personal and professional growth.
- Other info: Flexible working hours and a commitment to creating a positive candidate experience.
- Why this job: Gain valuable skills while providing exceptional customer service in a dynamic workplace.
- Qualifications: Previous experience in customer service and strong communication skills are essential.
The predicted salary is between 18900 - 23100 £ per year.
Why join us?
As a Workplace and Front of House Assistant, you will be the first point of contact for internal and external stakeholders.
We pride ourselves on providing exceptional service, and we are looking for someone who shares that passion and commitment.
Your role will involve greeting guests, managing meeting rooms, stock control, handling both incoming and outgoing mail, dealing with POs, basic office maintenance/facilities management and other general queries.
If you're enthusiastic, organised, and ready to be the face of our business, we want to hear from you!
This is an exciting role within an adapting work environment. It will be both challenging and rewarding and will allow you to gain and develop a broad variety of different skills.
The working hours for this role are either 7:30am - 4:30pm, 8:00am - 5:00pm, 9.00am to 6.00pm on a rota basis and will be fully office based.
Responsibilities
- Ownership for the delivery of outstanding customer service at all times to both external and internal customers.
Providing a first-class service with a "can do" attitude at all times.
- Develop an understanding of all mail room services to include the processing and distribution of emails and physical inbound/outbound mail
- Liaise with 3rd party service providers to ensure hygienic cleaning/monitoring/reporting is carried out.
- Liaise with third party suppliers regarding both planned and reactive maintenance.
- Complete daily floor walk checks and activities as well as providing general maintenance to a high standard
- Ensure compliance with health and safety regulations.
- Conduct regular safety checks and address any potential hazards.
What will help you succeed in this role?
Essential
- Previous experience in a Front of House, Customer Service and Workplace Facilities role.
- Be highly organised and be able to remain calm and perform well under pressure.
- Maintains high standards of performance by identifying and creating self-development opportunities.
- Excellent Customer Service is essential
- Communication skills both verbal and written are essential for this role.
- A high level of computer literacy is essential.
Desirable
- Previous experience in a corporate/office environment.
What we offer?
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all.
We aim to create a positive experience for all candidates and offer any adjustments or additional support needed.
If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway.
You may be the right candidate for the role or others across the wider team.
About Us
DWF is a global legal business providing Complex, Managed and Connected Services.
We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
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Workplace Assistant in London employer: DWF
DWF is an exceptional employer, offering a dynamic and inclusive work environment where talented individuals can thrive. With a strong focus on employee growth, we provide opportunities for mentorship and collaboration within our nationally recognised Intellectual Property practice, allowing you to work on high-profile cases that shape the legal landscape. Our flexible, hybrid working approach in vibrant locations like Birmingham, Manchester, and Leeds ensures a balanced work-life experience while being part of a diverse team committed to delivering excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DWF. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DWF before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DWF:Your cover letter is your chance to shine! Tell us why you want to work at DWF specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DWF!
How to prepare for a job interview at DWF
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
