At a Glance
- Tasks: Drive quality and training initiatives in a dynamic legal environment.
- Company: Join DWF, a multi-award-winning legal services provider.
- Benefits: Inclusive culture, clear career progression, and support for personal growth.
- Other info: Collaborative team with opportunities for continuous improvement and innovation.
- Why this job: Shape service quality and make a real impact on client outcomes.
- Qualifications: Experience in legal operations management and strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Why join us?
Join our multi‑award‑winning Fraud, Credit Hire and Motor Practice area at DWF, renowned for its innovative approach to legal services.
Here, you’ll thrive in a dynamic, aspirational culture built on collaboration, clear career progression, and partnerships with a blue‑chip client base.
As a values‑driven business, we’re committed to providing exceptional support, empowering you to grow and succeed.
Are you an experienced fee earner or operations management professional ready to take the next step in your career?
This is an exciting opportunity to move into a role where you can shape service quality, influence best practice, and support the development of colleagues across our Motor Volume teams.
As a
Quality and Training Manager , based in either Liverpool or Manchester, you will play a key role in driving continuous improvement, delivering engaging training programmes, and promoting high‑quality client service across multiple departments.
You'll work closely with experienced legal professionals in a collaborative environment that values innovation, excellence, and career progression, giving you the opportunity to make a meaningful impact on both team performance and client outcomes.
Responsibilities
- Support Complaints Partners in reviewing complaint files and drafting responses; monitor outcomes through to closure.
- Track and present common complaint themes during monthly team meetings and as needed in ad hoc sessions.
- Assist in the review and reporting of negligence matters, identifying patterns, and presenting findings in relevant forums.
- Conduct spot, and client, plus SLA compliance audits of files across teams, collating themes and insights to share with leadership.
- Proactively identify risk areas within teams and highlight opportunities for process enhancement and client service improvement.
- Identify knowledge gaps and areas for training across Motor Volume and wider Practice Group; work with our PSL team to develop and deliver targeted training sessions.
- Maintain and report on quality statistics, tracking trends and providing data‑driven insights related to incoming instructions.
What will help you succeed in this role?
Essential
- Strong background in Legal operations management with a particular focus on fraud, credit hire or motor claims.
- Excellent communication skills.
- Ability to translate findings into effective training content and materials.
- Comfortable analysing and presenting statistical data.
Desirable
- Previous supervisory experience is advantageous.
What we offer?
We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all.
We aim to create a positive experience for all candidates and offer any adjustments or additional support needed.
Our recruitment process upholds the highest standards of fairness and engagement.
It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation.
We aim to create a positive experience for all candidates and offer any adjustments or additional support.
About Us
DWF is a leading global provider of integrated legal and business services.
We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
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Quality and Training Manager in Liverpool employer: DWF
DWF is an exceptional employer that values inclusivity and offers a dynamic work culture in the heart of Manchester. With hybrid working options, employees enjoy a flexible balance between professional and personal life, while also benefiting from robust opportunities for career growth and development within the Major Injury & Casualty team. Join us to be part of a supportive environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Quality and Training Manager in Liverpool
✨Get Involved in Law Societies
Join local law societies and attend their events – they're often a goldmine for networking and job opportunities in the legal field. Plus, it’s a great way to meet other budding lawyers and experienced solicitors who could provide vital insights and connections.
✨Tap into Online Legal Communities
Don’t underestimate the power of online platforms like LinkedIn and specific legal forums. Get active in discussions or share your thoughts on recent legal developments – this not only builds your visibility but also showcases your passion and knowledge in law.
✨Attend Career Fairs and Workshops
Look out for career fairs and workshops specifically focused on law. Many law firms, including DWF, will be scouting for fresh talent, so bring your A-game and don’t shy away from making a memorable impression.
✨Leverage Your University’s Career Services
If you’re still in university or have recently graduated, latch onto your career services! They often have connections with law firms looking for graduates and can guide you through the application process tailored for the legal sector.
We think you need these skills to ace Quality and Training Manager in Liverpool
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at DWF, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in DWF and the specific role of Quality and Training Manager. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for DWF’s culture!
How to prepare for a job interview at DWF
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at DWF.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at DWF.
