At a Glance
- Tasks: Coordinate audits, support client onboarding, and manage governance records.
- Company: Join DWF Claims, a global leader in insurance claims handling.
- Benefits: Flexible hybrid working, diverse team, and opportunities for career growth.
- Other info: Open to diverse backgrounds; apply even if you don't meet all requirements.
- Why this job: Gain international exposure while contributing to governance and compliance processes.
- Qualifications: Strong communication skills, attention to detail, and knowledge of Microsoft 365.
The predicted salary is between 30000 - 40000 £ per year.
You’ll be joining the Governance team within Service Delivery at DWF Claims; a global insurance claims handling business operating across the UK, Ireland, Europe, Australia and North America. This is a central function that supports multiple regions and plays a key role in ensuring quality, compliance and operational excellence across the business. The team is involved in a broad and interesting mix of activities, including internal controls, client audits, onboarding new clients, due diligence, and maintaining policies and procedures. You’ll also contribute to important areas such as complaints handling, data protection and risk management, giving you exposure to a wide range of governance and compliance processes within an international business.
This is a collaborative, geographically spread team, offering flexibility in where you are based across the UK (with key hubs in Leeds, Bristol and London). You’ll benefit from a flexible hybrid working approach, with some office time expected and opportunities to connect in person through quarterly team meetings. You’ll have the chance to work with stakeholders across multiple countries, gaining international exposure while largely operating within UK working hours. Where occasional flexibility is needed to support global colleagues, this is balanced with adjustments to your working pattern.
We welcome candidates from a wide range of educational and professional backgrounds, making this a great opportunity for someone looking to build or develop a career in governance, compliance or insurance services.
Responsibilities
- Coordinate audit preparation, including scheduling and gathering input from internal stakeholders
- Support audit delivery, including tracking actions and maintaining audit logs
- Assist with due diligence activities for client onboarding and tenders
- Administer peer review processes (file selection, follow-ups, action tracking)
- Monitor client satisfaction scores and elevate trends or concerns
- Track complaints and ensure updates are recorded within agreed timeframes
- Maintain governance records within risk and compliance systems
- Support data-related queries and reporting across Service Delivery teams
- Liaise with stakeholders across multiple countries and functions
Essential
- Strong written and verbal communication skills across a range of stakeholders
- Excellent organisation and time management skills
- High attention to detail and accuracy
- Ability to manage multiple tasks to deadlines
- Comfortable working autonomously in a distributed team
- Working knowledge of Microsoft 365 (including Excel, OneDrive, SharePoint)
Desirable
- Experience within insurance or financial services
- Exposure to governance, compliance or audit processes
- Experience working with international teams or stakeholders
- Additional language skills (e.g. French, Italian or Spanish)
- Advanced Excel skills
We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
Service Delivery - Governance Assistant in Leeds employer: DWF
DWF is an exceptional employer that values inclusivity and offers a dynamic work culture in the heart of Manchester. With hybrid working options, employees enjoy a flexible balance between professional and personal life, while also benefiting from robust opportunities for career growth and development within the Major Injury & Casualty team. Join us to be part of a supportive environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery - Governance Assistant in Leeds
✨Get Involved in Compliance Communities
Join local compliance or risk management networks and communities, like the International Compliance Association, where you can connect with professionals already in the field. These networks often have events and webinars that can help you learn and meet potential employers. Don’t be shy, ask questions and show your eagerness to learn!
✨Attend Industry Conferences
Look out for compliance and risk management conferences in your area or even virtual ones. These are great opportunities to meet industry leaders and learn about the latest trends. Plus, you never know when you’ll bump into someone from DWF who might be looking for fresh talent like you!
✨Leverage Internship Opportunities
As you’re aiming for an entry-level position, keep an eye on internship openings. Even a short internship can give you valuable exposure and connections in compliance-risk, so apply widely! We recommend checking out our website for any opportunities at DWF that might inspire you.
✨Showcase Your Knowledge
Create a blog or use social media to share your insights about compliance and risk topics. This not only enhances your visibility but also shows potential employers, like DWF, that you’re passionate and knowledgeable about the field. It could be the thing that sets you apart from other candidates!
We think you need these skills to ace Service Delivery - Governance Assistant in Leeds
Some tips for your application 🫡
Show Off Your Attention to Detail:In the compliance-risk field, it's all about catching the little things. Make sure your application materials are free from typos or inconsistencies. Your CV should reflect your ability to spot errors and present information clearly—this is a crucial skill in compliance!
Highlight Relevant Coursework or Certifications:If you’ve taken any courses related to risk assessment or compliance, be sure to mention them. Even entry-level roles appreciate a solid foundation in the principles that guide the industry. Certificates, internships, or projects related to compliance will really make you stand out!
Keep It Professional, Yet Accessible:While we’re all for being a bit informal at times, remember that compliance-risk is a serious field. Your cover letter should reflect your enthusiasm and willingness to learn while maintaining a professional tone. Don’t just say you’re keen on the job—show it with clear reasons why you want to join DWF.
Tailor Your Application to Fit the Role:When applying for an entry-level position, specifically align your skills and experiences with the job description for Service Delivery - Governance Assistant at DWF. Talk about why you’re interested in compliance-risk and how your background, even if it’s academic, makes you a good fit!
How to prepare for a job interview at DWF
✨Know Your Compliance Basics
Brush up on the fundamental concepts of compliance and risk management. You might be asked to explain key regulations or compliance frameworks relevant to the role at DWF. Having a clear understanding will show your enthusiasm and preparedness for the entry-level position.
✨Get Familiar with Specific Tools
Be prepared to discuss any compliance software or tools you’ve encountered, even through coursework. Entry-level roles often use systems like SAP GRC or similar. If you can show familiarity or even a basic understanding of these tools, it’ll give you an edge in the interview.
✨Show Your Analytical Skills
Expect some scenario-based questions where you’ll have to analyse risk situations. Practice breaking down problems and articulating your thought process clearly. This is a key part of working in compliance and will demonstrate that you’re ready to tackle real-world issues at DWF.
✨Highlight Your Willingness to Learn
As this is an entry-level position, your eagerness to develop and grow is crucial. Discuss any relevant courses or projects you’ve done that show your commitment to improving your skills in compliance and risk management. Show them you’re keen to soak up knowledge and contribute at DWF!
