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- Tasks: Support customers through challenging situations and manage pre-legal collection matters.
- Company: Leading global provider of legal services with a focus on customer recovery.
- Benefits: Hybrid work model, personal development opportunities, and a dynamic work environment.
- Why this job: Make a real difference in customer recovery while developing your skills.
- Qualifications: Excellent communication skills and prior customer service experience required.
- Other info: Join a supportive team and enjoy the flexibility of working from home.
The predicted salary is between 30000 - 42000 £ per year.
A leading global provider of legal services is looking for a Customer Service Advisor - Collections to join their team in Leeds. In this hybrid role, you will support customers through challenging situations, handling a caseload of pre-legal collection matters.
Excellent communication skills, prior customer service experience, and teamwork abilities are essential. This position offers the chance for personal development in a dynamic work environment where you can work from home part of the week.
Hybrid Collections Specialist: Customer Recovery & Growth in Leeds employer: DWF
Contact Detail:
DWF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Collections Specialist: Customer Recovery & Growth in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the legal services industry on LinkedIn or at local events. You never know who might have a lead on that perfect Customer Service Advisor role.
✨Tip Number 2
Practice your communication skills! Since this role is all about supporting customers, try role-playing scenarios with friends or family. It’ll help you feel more confident when discussing pre-legal collection matters.
✨Tip Number 3
Show off your teamwork abilities! During interviews, share examples of how you've successfully collaborated with others in previous roles. This will highlight your fit for the dynamic work environment they’re offering.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace the application process and land that hybrid role in Leeds. Let’s get you started on your journey!
We think you need these skills to ace Hybrid Collections Specialist: Customer Recovery & Growth in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about supporting customers, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively handle challenging situations.
Highlight Your Customer Service Experience: We want to see your prior customer service experience shine through! Share specific examples of how you've successfully managed customer interactions, especially in tough scenarios. This will show us you're ready for the challenges of the role.
Teamwork Makes the Dream Work: This position values teamwork, so don’t forget to mention your ability to collaborate with others. Include instances where you’ve worked as part of a team to achieve a common goal, as it shows you’re a great fit for our dynamic environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at DWF
✨Know Your Stuff
Before the interview, make sure you understand the role of a Hybrid Collections Specialist. Brush up on your knowledge of customer recovery processes and pre-legal collection matters. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples from your past experiences where you've successfully handled challenging customer interactions. Think about how you resolved issues and maintained a positive relationship with customers, as this will demonstrate your suitability for the job.
✨Teamwork Makes the Dream Work
This position requires strong teamwork abilities, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team goal or supported a colleague, highlighting your ability to work well in a hybrid environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and what success looks like in this role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
