At a Glance
- Tasks: Support Claims Handlers and manage claims efficiently in a dynamic legal environment.
- Company: Join DWF, a diverse and inclusive legal firm with a collaborative culture.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive team atmosphere.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Kickstart your career in legal administration and make a real impact on client outcomes.
- Qualifications: Strong IT skills and the ability to manage multiple tasks effectively.
The predicted salary is between 25000 - 30000 € per year.
DWF is looking to recruit a Claims Assistant to join our CMA - Service Delivery team in Bristol. This is a great opportunity for someone looking to develop a career in legal administration, gaining exposure to both internal and external stakeholders while working within a supportive, collaborative and collegiate team. You’ll play an important role in supporting Claims Handlers with the day‑to‑day management of claims, helping to ensure high standards of service delivery and efficient case progression. This role offers valuable experience within a professional legal environment, with scope to build technical knowledge and develop new ways of working.
As a Claims Assistant, you’ll provide administrative and operational support to the team, acting as a key point of contact via a general inbox and telephone line. You’ll help ensure claims are progressed efficiently, service level agreements are met, and accurate management information is maintained, while contributing positively to team performance and client outcomes.
Responsibilities
- Proactively monitor and manage incoming emails and voicemails via a general inbox and 0800 number, taking appropriate action in line with service level agreements.
- Support Claims Handlers with straightforward administrative and case‑related tasks to enable effective workload management.
- Undertake data input and administrative tasks to support the production of accurate client management information.
- Work flexibly to respond to changing priorities and workload demands.
- Achieve individual KPIs and contribute to overall team performance, including financial and non‑financial measures where applicable.
- Research solutions to issues on cases or projects to develop technical knowledge.
- Proactively identify potential issues on cases and suggest practical solutions that add value.
- Contribute ideas that improve ways of working and challenge existing processes.
- Fully engage in the firm’s Performance Review cycle.
- Demonstrate DWF’s Winning Behaviours, values and commitment to corporate social responsibility.
Essential Qualifications
- Strong IT skills, including proficient use of Microsoft Office.
- The ability to prioritise effectively and manage multiple tasks at pace.
- Excellent attention to detail, with the ability to accurately analyse information.
- The ability to work well under pressure and to tight deadlines.
- A flexible and adaptable approach to work.
- Commercial awareness and an understanding of client needs.
- The ability to build effective professional relationships with both internal colleagues and external clients.
Desirable Qualifications
- Fluent in Italian, Spanish, or French, both written and verbally.
- Strong written and verbal communication skills.
- A collaborative approach with excellent teamworking skills.
What we offer
We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
Claims Assistant employer: DWF
DWF is an exceptional employer, offering a dynamic and inclusive work environment in Bristol where you can thrive as a Claims Assistant. With a strong focus on employee development, you will gain invaluable experience in legal administration while collaborating with a supportive team that values your contributions. The company promotes a culture of continuous improvement and encourages innovative thinking, making it an ideal place for those seeking meaningful career growth in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Assistant
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWF on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching DWF’s values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in what we do and how you can contribute.
✨Tip Number 3
Practice common interview questions related to claims management and legal administration. We want to see how you handle scenarios, so think about examples from your past experiences that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re keen on the role. Plus, it keeps you on our radar!
We think you need these skills to ace Claims Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Assistant role. Highlight relevant experience and skills that match the job description, like your IT skills and ability to manage multiple tasks. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background makes you a great fit. Don’t forget to mention your collaborative approach and any experience with client interactions.
Showcase Your Attention to Detail:Since attention to detail is key for this role, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their work neatly and accurately, as it reflects your commitment to high standards.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the Claims Assistant position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DWF
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Claims Assistant role and its responsibilities. Familiarise yourself with the key tasks mentioned in the job description, like managing emails and supporting Claims Handlers. This will help you demonstrate your enthusiasm and readiness to contribute from day one.
✨Show Off Your IT Skills
Since strong IT skills are essential for this position, be prepared to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention specific examples of how you've used these tools to improve efficiency or manage data effectively in previous roles.
✨Demonstrate Your Problem-Solving Abilities
The role requires you to identify potential issues and suggest solutions. Think of a time when you faced a challenge at work and how you resolved it. Be ready to share this example during the interview to showcase your proactive approach and ability to add value to the team.
✨Emphasise Teamwork and Communication
As a Claims Assistant, you'll need to build effective relationships with colleagues and clients. Prepare to discuss your teamwork experiences and how you communicate with others. Highlight any collaborative projects you've worked on and how you contributed to achieving common goals.
