At a Glance
- Tasks: Manage and progress claims effectively while delivering excellent service to clients.
- Company: Join DWF, a global legal business that values diversity and inclusion.
- Benefits: Enjoy remote work flexibility, competitive salary, and professional development opportunities.
- Other info: Be part of a supportive team with great career growth potential.
- Why this job: Make a real impact in the legal field while growing your career.
- Qualifications: Experience in Personal Injury and strong customer service skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Claims Adjuster - Remote role at DWF.
Why join us?
DWF are recruiting a claims adjuster to join the Casualty Claims team. The purpose of the role is to have responsibility for and progress a caseload to an effective and satisfactory conclusion for clients. It is important that we ensure high levels of service delivery, both internally and externally, whilst maintaining management information under the terms of the client service level agreement. This role offers the flexibility to work remotely, or you can also work from one of our many DWF offices around the UK, on a hybrid basis.
Responsibilities
- To proactively manage and progress own workload in line with service level agreements, best practice and internal policies and processes.
- Follow at all times any applicable client claims reserving philosophy and claims standards, including adherence to contractual service standards.
- To work flexibly in adjusting to changes in priority of workload.
- Awareness of relevant client strategies and ensuring implementation on cases/projects.
- Achievement of individual KPI\'s and contribution to team performance at a high level, including financial and non-financial measures where applicable.
- To research solutions to problems/issues on cases/projects to develop your own technical knowledge.
- To deliver revenue for the team through existing business activity and develop own professional network.
- Generate ideas for implementation which develop new ways of working and challenge the status quo.
- To be proactive in problem-solving on cases through identifying potential issues and solutions, always adding value to the case/project.
- Full engagement in the Firm\'s Performance Review cycle.
- To support the training and development of more junior team members, being a \'go-to\' subject matter expert.
- To demonstrate the Firm\'s Winning Behaviours, delivering a commitment to the firm\'s values and CSR agenda.
What will help you succeed in this role?
- Essential
- Experience of/within the Personal Injury and EL/PL legal field in a similar role
- A proven track record of success both in terms of financial results and client service.
- Ability to prioritise effectively and manage multiple tasks.
- Excellent attention to detail to be able to carefully analyse information.
- Ability to work well under pressure and under tight deadlines.
- Experience dealing with direct Claimants
- Customer Service background/ ethic, and experience with customer focused outcomes.
- Desirable
- Experience of/within the specific Motor/Third Party Property Damage.
What we offer?
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you\'re excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
About Us
DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Finance and Sales
Industries
- Law Practice
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Claims Adjuster - Remote in North East employer: DWF
DWF is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible remote working environment or the option to work from various offices across the UK. With a strong commitment to diversity and inclusion, DWF fosters a supportive culture where every team member is valued and encouraged to develop their skills while contributing to meaningful client outcomes. Join us to be part of a dynamic team that not only strives for excellence in service delivery but also champions personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Adjuster - Remote in North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend virtual events, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching DWF and understanding their values. Tailor your responses to show how your experience aligns with their mission. Practise common interview questions and think of examples that highlight your problem-solving skills.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t hesitate to apply through our website, even if you feel you don’t meet every single requirement. DWF values diverse experiences, and you might just be the perfect fit for the team!
We think you need these skills to ace Claims Adjuster - Remote in North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Adjuster role. Highlight your experience in personal injury and customer service, and don’t forget to mention any relevant achievements that showcase your ability to manage a caseload effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role at DWF and how your skills align with their values. Be genuine and let your personality come through!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. DWF values proactive problem-solving, so share specific instances where you identified issues and implemented solutions.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get you into the process quickly!
How to prepare for a job interview at DWF
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of personal injury and EL/PL legal fields. Be ready to discuss specific cases you've handled and how you navigated challenges. This shows you're not just familiar with the theory but have practical experience too.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've proactively solved issues in past roles. DWF values candidates who can identify potential problems and come up with effective solutions. Think of a time when you turned a challenging situation into a success story.
✨Showcase Your Customer Service Ethic
Since this role involves client interaction, be prepared to talk about your customer service experience. Highlight how you've prioritised client needs and delivered satisfactory outcomes. This will demonstrate your commitment to high service delivery.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to manage multiple tasks under pressure. Practice articulating how you would handle shifting priorities while maintaining attention to detail. This will show your adaptability and organisational skills.
