At a Glance
- Tasks: Support Claims Handlers and manage claims efficiently in a dynamic legal environment.
- Company: Join DWF, a diverse and inclusive legal firm with a collaborative culture.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive team atmosphere.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Kickstart your career in legal administration and make a real impact on client outcomes.
- Qualifications: Strong IT skills, attention to detail, and ability to manage multiple tasks.
The predicted salary is between 25000 - 32000 € per year.
DWF is looking to recruit a Claims Assistant to join our CMA - Service Delivery team in Bristol. This is a great opportunity for someone looking to develop a career in legal administration, gaining exposure to both internal and external stakeholders while working within a supportive, collaborative and collegiate team. You’ll play an important role in supporting Claims Handlers with the day‑to‑day management of claims, helping to ensure high standards of service delivery and efficient case progression. This role offers valuable experience within a professional legal environment, with scope to build technical knowledge and develop new ways of working.
As a Claims Assistant, you’ll provide administrative and operational support to the team, acting as a key point of contact via a general inbox and telephone line. You’ll help ensure claims are progressed efficiently, service level agreements are met, and accurate management information is maintained, while contributing positively to team performance and client outcomes.
Responsibilities
- Proactively monitor and manage incoming emails and voicemails via a general inbox and 0800 number, taking appropriate action in line with service level agreements.
- Support Claims Handlers with straightforward administrative and case‑related tasks to enable effective workload management.
- Undertake data input and administrative tasks to support the production of accurate client management information.
- Work flexibly to respond to changing priorities and workload demands.
- Achieve individual KPIs and contribute to overall team performance, including financial and non‑financial measures where applicable.
- Research solutions to issues on cases or projects to develop technical knowledge.
- Proactively identify potential issues on cases and suggest practical solutions that add value.
- Contribute ideas that improve ways of working and challenge existing processes.
- Fully engage in the firm’s Performance Review cycle.
- Demonstrate DWF’s Winning Behaviours, values and commitment to corporate social responsibility.
Essential Qualifications
- Strong IT skills, including proficient use of Microsoft Office.
- The ability to prioritise effectively and manage multiple tasks at pace.
- Excellent attention to detail, with the ability to accurately analyse information.
- The ability to work well under pressure and to tight deadlines.
- A flexible and adaptable approach to work.
- Commercial awareness and an understanding of client needs.
- The ability to build effective professional relationships with both internal colleagues and external clients.
Desirable Qualifications
- Fluent in Italian, Spanish, or French, both written and verbally.
- Strong written and verbal communication skills.
- A collaborative approach with excellent teamworking skills.
We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
Claims Assistant in Bristol employer: DWF
DWF is an exceptional employer, offering a dynamic and supportive work environment in Bristol for those looking to advance their career in legal administration. With a strong emphasis on collaboration and professional development, employees benefit from exposure to both internal and external stakeholders, as well as opportunities to enhance their technical knowledge and contribute to innovative solutions. The company values diversity and inclusivity, ensuring that all team members feel valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Assistant in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWF on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching DWF’s values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in what we do and how you can contribute.
✨Tip Number 3
Practice common interview questions, especially those related to teamwork and problem-solving. We want to see how you handle challenges and work with others, so be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re keen on the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit.
We think you need these skills to ace Claims Assistant in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Assistant role. Highlight relevant experience and skills that match the job description, like your IT skills and ability to manage multiple tasks. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background makes you a great fit. Don’t forget to mention your collaborative approach and any experience with client interactions.
Showcase Your Attention to Detail:In a role like this, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the Claims Assistant position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DWF
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Claims Assistant role and its responsibilities. Familiarise yourself with the key tasks mentioned in the job description, like managing emails and supporting Claims Handlers. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your IT Skills
Since strong IT skills are essential for this role, be prepared to discuss your proficiency with Microsoft Office and any other relevant software. You might even want to mention specific examples of how you've used these tools in previous roles to improve efficiency or manage data.
✨Demonstrate Your Team Spirit
DWF values collaboration, so be ready to share examples of how you've worked effectively in a team. Highlight situations where you contributed positively to team performance or helped resolve conflicts, showcasing your ability to build professional relationships.
✨Be Ready to Problem-Solve
The role requires proactive problem-solving skills, so think of instances where you've identified issues and suggested practical solutions. During the interview, express your willingness to research and develop technical knowledge, showing that you're eager to contribute to the team's success.
