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- Tasks: Manage accounts receivable and ensure customers have a smooth payment experience.
- Company: Join DWF, a global legal business with a supportive culture.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in finance while building strong client relationships.
- Qualifications: Experience in credit control or finance, with strong communication skills.
- Other info: Inclusive environment that values diversity and offers career development.
The predicted salary is between 30000 - 40000 £ per year.
Why join us? Our dynamic and friendly Financial Operations team is seeking a Credit Controller to join us on a permanent basis. In this role, you will play a crucial part in managing accounts receivable and ensuring our customers enjoy a smooth and positive experience with their payments. You will use your exceptional communication skills to engage with customers about their accounts, assist them in understanding their balances, and guide them toward resolution. This role offers the flexibility of hybrid working, with a requirement to be in the Manchester office two days a week (Tuesday and Wednesday), and the remainder of the week working from home.
Responsibilities
- Collaborate with clients and internal teams to resolve aged receivables, support healthy cash flow, and contribute to Firm KPIs through effective portfolio and relationship management.
- Oversee assigned receivables by addressing disputes with revenue control and practice groups, maintaining accurate records, and ensuring timely follow‑up on outstanding balances.
- Foster strong client relationships, partner with key stakeholders to advance credit control strategies and support account reconciliation.
- Work closely with fee earners to proactively manage account balances, apply creative thinking to enhance processes and service, and escalate unresolved debts when needed.
- Monitor portfolio performance to maintain visibility over cash collection and debt status, ensuring compliance with Solicitors' Accounts Rules for all receipts and transfers.
Qualifications
- Experience in a credit control/debt recovery or fast‑paced finance environment.
- Comfortable working in a dynamic setting with shifting priorities.
- Effective time management and the ability to meet deadlines and goals.
- Self‑motivated with a collaborative, solution‑oriented mindset.
- Clear and confident communicator, both verbally and in writing.
- Enthusiasm for learning and professional growth.
- Familiarity with Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook.
Equal Opportunities
We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you are excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
About DWF
DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations. We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
Credit and Collections Specialist in Manchester employer: DWF LLP
Contact Detail:
DWF LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit and Collections Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance world, especially those who work in credit control. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control and accounts receivable. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your communication skills! During interviews, be ready to share examples of how you've successfully resolved disputes or managed client relationships in the past. This will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Credit and Collections Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your credit control or finance background, and don’t forget to showcase your communication skills – they’re key for this role!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about joining our Financial Operations team. Share specific examples of how you've successfully managed accounts receivable or resolved disputes in the past.
Showcase Your Soft Skills: We love a self-motivated and solution-oriented mindset! In your application, mention times when you’ve collaborated with others or creatively solved problems. This will help us see how you fit into our dynamic environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at DWF LLP
✨Know Your Numbers
As a Credit and Collections Specialist, you'll be dealing with accounts receivable daily. Brush up on key financial metrics and be ready to discuss how you've managed similar responsibilities in the past. This shows you understand the role and can hit the ground running.
✨Showcase Your Communication Skills
Since this role requires exceptional communication, prepare examples of how you've effectively engaged with clients or resolved disputes. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to foster strong client relationships.
✨Familiarise Yourself with Relevant Tools
Make sure you're comfortable with Microsoft Office tools, especially Excel. Be prepared to discuss how you've used these tools in previous roles to manage data or streamline processes. This will highlight your technical skills and readiness for the job.
✨Emphasise Your Problem-Solving Mindset
The job description mentions a solution-oriented mindset. Think of specific instances where you've creatively solved problems or improved processes in a fast-paced environment. Sharing these stories will show that you're proactive and adaptable, which is crucial for this role.