Collections Assistant - Asset Finance in Fleet

About the team

InterBay Asset Finance began in 2018 with a simple vision: to be a lender that unlocks business' potential. Treating every case with respect, with the aim to take as much hassle away as possible. We are looking for a Collections Assistant with experience in Asset Finance to join our small, close-knit team at InterBay Asset Finance.

What you will be doing?

• As Collections Assistant you will play a key role in supporting customers while protecting the bank's security, pro-actively managing the asset finance portfolio, taking prompt action when accounts go into arrears.
• You will contact the customers by various contact methods including telephone calls, texting and written correspondence to obtain payment of the arrears and agree suitable repayment arrangements within OSB mandate.
• Identify customers who may show signs of vulnerability and follow the Group's framework to ensure the right support is provided.
• Assess the arrears accounts you are responsible for and make recommendations or escalations to management where appropriate.
• Protect OSB's interests while ensuring fair customer treatment.
• Work closely with internal stakeholders and the wider team, keeping them informed of case progress and any issues requiring involvement.
• Maintain accurate system notes, data logs and reports for all collections activities.
• Consistently deliver a high standard of customer service to both external and internal customers.

What's in it for you?

• Base salary dependent on experience and location of between £32,000 - £38,000.
• Competitive benefits package including enhanced family-focused benefits.
• Hybrid working: 3 days based in our office and 2 days working from home per week.
• Annual bonus opportunity.

Do you have the skills?

We are looking for talented individuals who have the experience and knowledge set out below:

• At least 2 years' experience working in a collections or arrears role within Financial Services, including a minimum of 1 year specifically in Asset Finance.
• Excellent communication and negotiation skills, with a proven ability to build and maintain strong customer relationships.
• Strong organisational skills with the ability to effectively manage and prioritise your own portfolio of cases.

Next steps

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Still on the fence? Hear from our team or explore our process: OSB Careers.

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational - inclusive of any individual reasonable support required.

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don't feel like you need to check every box to apply for a role internally. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.

Other responsibilities

• Taking proactive responsibility for the asset finance portfolio, using early-warning indicators to help minimise arrears.
• Managing early-stage arrears and default cases in line with OSB's Asset Finance Arrears Management & Forbearance Policy.
• Using a range of communication channels, primarily telephone, but also email and letters to ensure timely and effective customer contact.
• Communicating clearly with customers to understand their financial situation, asking exploratory questions to seek an understanding of the customers' financial situation and assessing the most appropriate course of action which balances the customers' needs with OSB's responsibilities.