System Compliance Lead

DWF is seeking a System Compliance Lead to join our IT team. In this role, you will have the opportunity to lead the improvement and general development of the IT systems which support these processes, to ensure compliance with DWF standards. Working with other teams within the company and the support network of Central Services to deliver a consistently high level of service of the JML processes and system compliance. This role will be on a hybrid basis from our Manchester office.

Responsibilities

• Manage and develop administration and compliance of IT processes.
• Oversee the IT Systems Compliance Administrators – UK and Pune.
• Co-ordinate JML processes within the team.
• Oversee Team's IT Service Desk system queue, focusing on aged calls and timely response in line with departmental SLA.
• Regularly manage and audit Active Directory security groups and user objects.
• Ensure licenses are maintained for MS Office 365 for JML.
• Regularly review Knowledge Base articles to ensure they are still relevant and accurate for compliance, ensuring that they remain up to date in line with the automation to perform BAU activities.
• Support the Digital Experience Senior Manager and IT Transformation Team with projects & responsibilities.
• Work with other Technical IT Teams on moving the team forward on Automation to further develop BAU processes.
• Oversee and manage the organisation of the trainees' rotation ensuring compliance and process in line with IT policies.
• Maintain & Develop the Auditor's process to ensure compliance and access to systems is maintained and monitored.
• Maintain adequate records for the control of administration checklists ensuring they are kept up to date and improve where appropriate.

What will help you succeed in this role?

• Excellent communication and interpersonal skills, both written and verbal.
• Strong leadership and management skills, with the ability to motivate, coach, and mentor a diverse team.
• Experience working with Microsoft Azure and working with an Active Directory service.
• High level of professionalism, integrity, and ethics, with the ability to handle confidential and sensitive information.
• Proficient in Microsoft Office and other relevant software and tools.
• To have a flexible approach to working hours.
• Previous experience working in a fast-paced, demanding environment.
• Organizational and time management skills, with the ability to prioritize and manage multiple tasks and deadlines.

Desirable

• Previous experience in a management/team lead role.

What we offer?

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

About us

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.