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- Tasks: Support the development and delivery of engaging training programmes for system onboarding.
- Company: Join DWF, a leading global provider of integrated legal and business services.
- Benefits: Inclusive environment, competitive rewards, and opportunities for personal growth.
- Why this job: Make a real impact by enhancing system adoption and improving training experiences.
- Qualifications: Experience in L&D or training, excellent communication skills, and IT proficiency.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
DWF is recruiting for a Tech Onboarding & Support Specialist to join the Tech Onboarding & Support (Learning & Development) team on a 12 month FTC, which delivers consistent, accessible and engaging systems onboarding and training to colleagues across the UK and internationally, with a particular focus on supporting system adoption and continuous improvement, initially through the rollout of the Sharedo case management system.
Responsibilities
- You will support the development, delivery and ongoing improvement of system training programmes, initially focused on Sharedo, working closely with the wider Tech Onboarding & Support team and key stakeholders to identify training needs, evaluation opportunities and potential system or process improvements, ensuring alignment with governance and compliance requirements.
- You will design and deliver training content across multiple formats, including digital adoption content, classroom and virtual sessions, documentation, guides, presentations and online courses, while taking ownership of specific training programmes and upskilling across others to reduce knowledge dependencies and support continuity.
What will help you succeed in this role?
Essential
- Experience working within an L&D, training or similar function
- Facilitation skills in both virtual and in-person environments
- Excellent communication and presentation skills
- Organisational skills with high attention to detail
- Ability to engage and influence stakeholders at all levels
- IT skills, including proficiency in Microsoft Office
Desirable
- Experience designing digital learning content using an LMS and/or digital adoption platform
- Experience working with legal and/or financial systems or processes
- Exposure to training evaluation or quality assurance frameworks
- Experience working within a large or complex organisation
- Ability to adapt training style for diverse user group
- Interest in innovative learning methods or emerging technologies
What we offer?
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
About us
DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
Tech Onboarding & Support Specialist in Manchester employer: DWF Law LLP
Contact Detail:
DWF Law LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Onboarding & Support Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at DWF on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by practising common questions related to L&D and tech support. We recommend using the STAR method to structure your answers, showcasing your skills and experiences effectively.
✨Tip Number 3
Show off your passion for learning! During interviews, share examples of how you've embraced innovative training methods or technologies in the past. It’ll demonstrate your commitment to continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining the DWF team.
We think you need these skills to ace Tech Onboarding & Support Specialist in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in L&D or training. We want to see how your skills align with the Tech Onboarding & Support role, so don’t hold back on showcasing relevant projects!
Show Off Your Communication Skills: Since this role involves a lot of training and stakeholder engagement, let your communication skills shine through in your application. Use clear, concise language and maybe even include examples of how you've effectively communicated complex information before.
Highlight Your Organisational Skills: We love a detail-oriented candidate! In your application, mention any tools or methods you use to stay organised, especially when managing multiple training programmes or projects. This will show us you can handle the demands of the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about DWF and what we stand for.
How to prepare for a job interview at DWF Law LLP
✨Know Your Stuff
Make sure you understand the Sharedo case management system and its features. Familiarise yourself with the training programmes and how they align with the company's goals. This will show your genuine interest and help you answer questions confidently.
✨Show Off Your Facilitation Skills
Prepare to demonstrate your facilitation skills during the interview. Think of examples where you've successfully engaged participants in both virtual and in-person settings. Be ready to discuss how you adapt your style to suit different audiences.
✨Engage with Stakeholders
Highlight your experience in engaging and influencing stakeholders. Prepare specific examples of how you've identified training needs or implemented improvements based on stakeholder feedback. This will showcase your ability to collaborate effectively.
✨Be Ready for Questions on Innovation
Since the role involves innovative learning methods, be prepared to discuss any emerging technologies or digital learning content you've worked with. Share your thoughts on how these can enhance training delivery and user engagement.
