At a Glance
- Tasks: Prepare e-bill files and resolve submission errors while collaborating with clients and team members.
- Company: Join DWF, a global legal business that values diversity and inclusion.
- Benefits: Hybrid work model, career development opportunities, and a supportive environment.
- Other info: We celebrate diversity and support all candidates throughout the application process.
- Why this job: Make an impact in a dynamic role within a leading legal firm.
- Qualifications: Experience in billing or invoicing; e-billing experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
Why join us? At DWF we are currently recruiting for an E-Billing Specialist to come and join the Manchester team on a hybrid basis, with the team currently working from the office between Monday – Wednesday. This is a fantastic opportunity within an organisation that can offer amazing career development.
Responsibilities:
- Preparing e-bill files in LEDES and XML formats for portal submissions, with a clear understanding of requirements, alongside manual submission of PDF files.
- Dealing with submission errors, using your technical knowledge and liaising with fee earners, clients and third parties to resolve them.
- Performing root cause analysis & drive recommendations for process & KPI improvements.
- Proactively overseeing on-boarding process for existing and new clients switching to an e-billing solution.
What will help you succeed in this role?
Essential: Previous experience in a Billing or Invoicing role.
Desirable: Previous E-Billing experience; Previous experience in a law firm or legal services.
What we offer: We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
About us: DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
Customer Service E-Billing Specialist in Manchester employer: DWF Law LLP
DWF is an exceptional employer that prioritises career development and inclusivity, making it a fantastic place for a Customer Service E-Billing Specialist to thrive. With a hybrid working model in Manchester, employees benefit from a supportive work culture that values diversity and offers opportunities for personal and professional growth. Join us to be part of a global legal business where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service E-Billing Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWF on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to e-billing and customer service. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Show off your tech skills! Since the role involves dealing with e-billing formats like LEDES and XML, brush up on these areas. Being able to discuss your technical knowledge confidently can set you apart from other candidates.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you don’t tick every box in the job description, we value diverse experiences and might see potential in you that you didn’t even know you had.
We think you need these skills to ace Customer Service E-Billing Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in billing or invoicing roles. We want to see how your skills align with the e-billing responsibilities mentioned in the job description.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this role at DWF. Share specific examples of how you've dealt with submission errors or improved processes in previous jobs.
Showcase Your Technical Skills:Since this role involves preparing e-bill files in LEDES and XML formats, let us know about any technical knowledge you have. If you've worked with e-billing solutions before, make sure to mention it!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at DWF Law LLP
✨Know Your E-Billing Basics
Make sure you brush up on your knowledge of e-billing formats like LEDES and XML. Familiarise yourself with the common submission errors and how to resolve them, as this will show your technical prowess and readiness for the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've dealt with submission errors or improved processes in previous roles. Highlighting your ability to perform root cause analysis will demonstrate your analytical skills and proactive approach.
✨Understand the Legal Landscape
If you have experience in a law firm or legal services, make sure to mention it! Even if you don’t, do some research on how billing works in the legal sector. This will help you connect your experience to the role and show your enthusiasm for the industry.
✨Emphasise Your Team Spirit
DWF values collaboration, so be ready to talk about how you’ve worked effectively with others in the past. Whether it’s liaising with clients or fee earners, showcasing your teamwork skills will resonate well with the interviewers.
