At a Glance
- Tasks: Support client care activities and collaborate with teams to ensure excellent client experiences.
- Company: Join DWF, a global legal business that values diversity and inclusion.
- Benefits: Flexible working options, competitive rewards, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Kickstart your career in contract delivery management while making a real impact.
- Qualifications: Strong communication skills and experience in administrative or client-facing roles.
The predicted salary is between 36000 - 60000 £ per year.
We’re currently seeking a dynamic Client Care Assistant to support the Client Contract Delivery Managers (CCDM’s). This role is crucial for ensuring a consistent and excellent client experience and involves close collaboration with both internal colleagues and external client teams at DWF. The successful candidate will lead governance for the client assurance process; help facilitate client and internal meetings. They will also coordinate client audit and assurance requests, working with the Pune Compliance Team to ensure timely completion. This is a fantastic opportunity for someone looking to build a career in contract delivery management. The role can be based from any of our UK offices in the north, with remote working available.
Responsibilities
- Support contract delivery management activities for the Client Contract Delivery team.
- Work with varied groups of stakeholders to ensure the client care activities are delivered in line with the contract.
- Collaborate with Client Care Associates to manage audit, assurance, and due diligence requests across the Firm, including monitoring the client care inbox, triaging requests by priority and expertise, and ensuring timely communication and completion.
- Coordinate business responses to client due diligence queries across service delivery, finance, and audit outcomes, working closely with the Pune compliance team to ensure deadlines are achieved.
- Act as the main contact for arranging client audit visits and support CCDM’s with post-audit actions by ensuring action plans are shared with business leads and tracked to completion within agreed timescales.
- Collaborate with CCDM’s to develop internal playbooks for standard contract procedures and coordinate diverse stakeholder groups to ensure a unified approach to client care across varied service areas.
- Lead governance for the client assurance process by managing documentation, systems, and records, while collaborating with the client care team to develop processes that improve efficiency and effectiveness across all areas of client care.
- Maintain and improve the client knowledge hub webpage, working with CCDM’s to upload client relevant documentation.
What will help you succeed in this role?
- Excellent interpersonal skills, with clear written and verbal communication.
- Experience in a high-volume administrative or client-facing role.
- Ability to build effective working relationships with colleagues and external partners at all levels.
- Confident user of Microsoft Office (Word, Excel, PowerPoint, Outlook) and collaborative platforms.
- Strong attention to detail and accuracy in all aspects of work.
- Able to identify problems and contribute practical solutions in a fast-paced environment, escalating when needed.
- Self-motivated and proactive, with the ability to manage and prioritise tasks independently.
What we offer?
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you’re excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
About us
DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
Client Care Administrator in Liverpool employer: DWF Law LLP
DWF is an exceptional employer that prioritises employee growth and inclusivity, making it an ideal place for those looking to advance their careers in contract delivery management. With a supportive work culture that values diversity and collaboration, employees benefit from flexible working arrangements across various UK locations, ensuring a balanced work-life experience. The company fosters a positive environment where every team member is encouraged to contribute and thrive, making it a rewarding choice for prospective applicants.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Administrator in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees at DWF on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching DWF’s values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about what we do and how you can contribute.
✨Tip Number 3
Practice your communication skills! As a Client Care Administrator, you'll need to convey information clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace Client Care Administrator in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Care Administrator role. Highlight your relevant experience in client-facing roles and showcase your interpersonal skills, as these are key for us at DWF.
Showcase Your Attention to Detail:In your application, emphasise your strong attention to detail. We want to see examples of how you've maintained accuracy in your previous work, especially in high-volume administrative tasks.
Communicate Clearly:Since clear written communication is essential for this role, ensure your application is well-structured and free of errors. Use straightforward language to convey your ideas effectively, just like we do at DWF.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us promptly and you'll have access to all the latest updates about the role and our company.
How to prepare for a job interview at DWF Law LLP
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Care Administrator. Familiarise yourself with the key tasks like supporting contract delivery management and coordinating client audit requests. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Interpersonal Skills
Since this role involves working closely with various stakeholders, be prepared to showcase your excellent communication skills. Think of examples from your past experiences where you successfully built relationships or resolved conflicts. This will highlight your ability to collaborate effectively.
✨Be Ready for Scenario Questions
Expect questions that assess how you handle real-life situations, especially in a fast-paced environment. Prepare by thinking of specific instances where you identified problems and implemented practical solutions. This will show your proactive nature and problem-solving skills.
✨Demonstrate Your Tech Savviness
As a confident user of Microsoft Office and collaborative platforms is essential, be ready to discuss your experience with these tools. You might even want to mention any specific projects where you used them to improve efficiency or manage tasks effectively.
