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- Tasks: Manage a caseload in a fast-paced collections environment while providing top-notch customer service.
- Company: Leading global provider of legal services with a dynamic team culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal development.
- Why this job: Join a supportive team where your contributions are valued and rewarded.
- Qualifications: Excellent communication skills and a passion for customer service.
- Other info: Flexible working options to balance your life and career.
The predicted salary is between 28800 - 43200 £ per year.
A leading global provider of legal services is seeking a Customer Service Advisor - Collections to join their dynamic team in Leeds. This role involves managing a caseload in a fast-paced collections environment, requiring excellent communication and customer service skills. The successful candidate will benefit from a hybrid work model, providing flexibility to work both in the office and from home. The company values development opportunities, ensuring all team members feel valued and rewarded.
Hybrid Collections Advisor - Customer Care in Leeds employer: DWF Law LLP
Contact Detail:
DWF Law LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Collections Advisor - Customer Care in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We can’t stress enough how personal connections can give you the inside scoop on the role and the company culture.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and collections. We recommend using the STAR method to structure your answers, showcasing your skills and experiences effectively.
✨Tip Number 3
Showcase your flexibility! Since this role offers a hybrid work model, be ready to discuss how you manage your time and productivity both in the office and at home. We want to see that you can thrive in both environments.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. We believe it’s a great way to keep you on their radar.
We think you need these skills to ace Hybrid Collections Advisor - Customer Care in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and communication skills, as these are key for the Collections Advisor role. We want to see how your experience aligns with the fast-paced environment we thrive in!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the hybrid work model and how you can contribute to our dynamic team. Let us know what makes you the perfect fit!
Showcase Relevant Experience: When filling out your application, don’t forget to mention any previous experience in collections or customer care. We love seeing how you’ve handled similar situations and what you learned from them!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at DWF Law LLP
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Advisor and the specific challenges that come with it. Research the company’s values and their approach to customer service, so you can align your answers with what they’re looking for.
✨Show Off Your Communication Skills
Since this role requires excellent communication, be prepared to demonstrate your skills. Practice answering common interview questions clearly and confidently. Use examples from your past experiences where you successfully resolved customer issues or managed difficult conversations.
✨Embrace the Hybrid Model
With the hybrid work model in play, be ready to discuss how you manage your time and productivity both in the office and at home. Share any strategies you have for staying organised and maintaining communication with your team, as this will show you’re adaptable and self-motivated.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, development opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
