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For Companies At a Glance
- Tasks: Assist Claims Handlers and manage the general inbox for high service delivery.
- Company: Join DWF, a global legal business with a supportive and inclusive culture.
- Benefits: Tailored rewards package, flexible benefits, and robust well-being programs.
- Why this job: Kickstart your career in legal administration with real impact and growth opportunities.
- Qualifications: Proficient in Microsoft Office, strong attention to detail, and excellent communication skills.
- Other info: Full-remote work available with occasional travel to the nearest office.
The predicted salary is between 30000 - 42000 £ per year.
DWF are looking to recruit a Claims Assistant to join the Team. This is a great opportunity for anyone wanting to expand their career in legal administration with exposure to internal and external stakeholders working with a supportive and collegiate team. In this role you will be responsible for the general e-mail inbox and 0800 number, ensuring high levels of service delivery, both internally and externally. To assist Claims Handlers with straightforward tasks and support the management of claims. While this role offers the opportunity for full-remote working, there may be on occasion the need to travel to your nearest England based office.
Responsibilities
- To proactively review incoming e-mails and voicemails from a general inbox account considering and taking appropriate actions ensuring compliance with service level agreements.
- To support Claims Handlers with tasks to enable efficient management of their workloads.
- Undertake data input exercises where instructed to assist with the production of accurate management information for the Client.
- To work flexibly in adjusting to changes in priority of workload; Achievement of individual KPI's and contribution to team performance at a high level, including financial and non-financial measures where applicable.
- To research solutions to problems/issues on cases/projects to develop your own technical knowledge.
- Generate ideas for implementation which develop new ways of working and challenge the status quo.
- To be proactive in problem solving on cases through identifying potential issues and solutions, always adding value to the case/project.
- Full engagement in the Firm's Performance Review cycle.
- To demonstrate the Firm's Winning Behaviours, delivering a commitment to the firms values and CSR agenda.
What will help you succeed in this role?
Essential
- Computer literate including proficient use of Microsoft Office.
- Ability to prioritise effectively and manage multiple tasks.
- Excellent attention to detail to be able to carefully analyse information.
- Ability to work well under pressure and to tight deadlines.
- Flexibility and adaptability in your attitude and approach to work.
- Business acumen and an understanding of the clients' needs.
- Ability to build effective professional relationships both with external clients and internal colleagues.
Desirable
- Excellent written and verbal communication skills.
- Excellent teamwork skills.
What we offer?
At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs. Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.
About us
DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
Claims Assistant in Leeds employer: DWF Law LLP
Contact Detail:
DWF Law LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Assistant in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWF on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to claims handling and legal administration. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office and any other relevant software. Being able to demonstrate your proficiency can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Claims Assistant in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Assistant role. Highlight your relevant skills, like attention to detail and ability to manage multiple tasks, so we can see how you fit right in with our team.
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively, both internally and externally.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've proactively solved problems in past roles. This will show us that you can add value to our claims management process.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the Claims Assistant position.
How to prepare for a job interview at DWF Law LLP
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Claims Assistant role. Familiarise yourself with the responsibilities listed in the job description, such as managing emails and supporting Claims Handlers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent written and verbal communication skills are essential for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you resolved issues or built relationships with clients or colleagues, as these stories will highlight your ability to connect with others.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified problems and proposed solutions. DWF values proactive problem-solving, so think of examples that showcase your analytical skills and how you can add value to the team by tackling challenges head-on.
✨Emphasise Flexibility and Adaptability
In a fast-paced environment like DWF, being adaptable is key. Prepare to talk about how you've successfully managed multiple tasks or adjusted to changing priorities in the past. This will show that you can thrive under pressure and are ready to contribute to the team's success.
