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- Tasks: Join our energetic team to manage pre-legal collections and enhance your skills.
- Company: DWF is a global leader in integrated legal and business services, focused on quality and client satisfaction.
- Benefits: Enjoy hybrid working, internal development opportunities, and a supportive, inclusive environment.
- Why this job: Kickstart your career in Collections with genuine growth potential and a vibrant team culture.
- Qualifications: Strong communication skills, customer service experience, and proficiency in Microsoft Office are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds, even if you don't meet every requirement.
The predicted salary is between 28800 - 43200 £ per year.
Why join us? The Recoveries team at DWF are hiring for a Collection Specialist to join their team in Leeds on a hybrid basis. Ideally, we would like you to be present in the office 3 days per week, working at home for 2 days.
As a Collection Specialist, you will play a vital part working to maximise recoveries in a fast-paced and energetic team within DWF. This role is perfect for anyone looking to start their career in Collections and is interested in learning more about Recoveries. We actively encourage internal development and progression within the team and the wider business so there are genuine opportunities for growth for those that seek them.
Responsibilities- Proactively process and work a full case load of pre-legal collection matters to a suitable resolution with supervision.
- Complete inbound and outbound calls in a volume pre-legal collections environment.
- Prioritise and organise your work efficiently and effectively to ensure all tasks are completed to specified deadlines and to a consistently good standard.
- Be proactive to improve your own technical knowledge and drive your own development utilising senior team members and internal training tools.
- Excellent written and verbal communication skills.
- Previous Customer Service experience.
- Computer literate including proficient use of Microsoft Office.
- The ability to prioritise and manage multiple tasks.
- Good attention to detail.
- Good teamwork skills.
- Previous experience within collections/debt.
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn't align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
About usDWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.
Collections Specialist employer: DWF Law LLP
Contact Detail:
DWF Law LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Specialist
✨Tip Number 1
Familiarise yourself with the collections process and terminology. Understanding key concepts in debt recovery will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially for handling difficult conversations. As a Collections Specialist, you'll need to be confident in managing calls and resolving issues, so role-playing scenarios can be beneficial.
✨Tip Number 3
Network with professionals in the collections field. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at DWF.
✨Tip Number 4
Showcase your customer service experience effectively. Highlight specific examples where you've successfully resolved issues or improved customer satisfaction, as this is crucial for the Collections Specialist role.
We think you need these skills to ace Collections Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any previous collections or debt handling roles. Use keywords from the job description to demonstrate your fit for the Collections Specialist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention your interest in learning about recoveries and how you can contribute to the team at DWF.
Highlight Relevant Skills: In your application, emphasise your attention to detail, ability to manage multiple tasks, and teamwork skills. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Collections Specialist.
How to prepare for a job interview at DWF Law LLP
✨Showcase Your Communication Skills
As a Collections Specialist, excellent written and verbal communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Prepare examples of how you've effectively communicated in previous roles.
✨Highlight Customer Service Experience
Since previous customer service experience is essential for this role, be ready to discuss your past experiences. Share specific situations where you resolved issues or improved customer satisfaction, showcasing your problem-solving skills.
✨Demonstrate Attention to Detail
Attention to detail is crucial in collections. Prepare to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to double-check your work and maintain high standards.
✨Express Willingness to Learn
DWF values internal development, so express your eagerness to learn and grow within the company. Discuss any relevant training or courses you've taken and how you plan to utilise senior team members for your professional development.
