Client Care Assistant

Overview

We’re currently seeking a dynamic Client Care Assistant to support the Client Contract Delivery Managers (CCDM’s). This role is crucial for ensuring a consistent and excellent client experience and involves close collaboration with both internal colleagues and external client teams at DWF. The successful candidate will lead governance for the client assurance process; help facilitate client and internal meetings. They will also coordinate client audit and assurance requests, working with the Pune Compliance Team to ensure timely completion.

This is a fantastic opportunity for someone looking to build a career in contract delivery management. The role can be based in any of our UK offices, with remote working available.

Responsibilities

• Support contract delivery management activities for the Client Contract Delivery team, work with varied groups of stakeholders to ensure the client care activities are delivered in line with the contract.
• Collaborate with Client Care Associates to manage audit, assurance, and due diligence requests across the Firm, including monitoring the client care inbox, triaging requests by priority and expertise, and ensuring timely communication and completion.
• Coordinate business responses to client due diligence queries across service delivery, finance, and audit outcomes. Working closely with the Pune compliance team to ensure deadlines are achieved.
• Act as the main contact for arranging client audit visits and also support CCDM’s with post-audit actions by ensuring action plans are shared with business leads and tracked to completion within agreed timescales.
• Collaborate with CCDM’s to develop internal playbooks for standard contract procedures and coordinate diverse stakeholder groups to ensure a unified approach to client care across varied service areas.
• Lead governance for the client assurance process by managing documentation, systems, and records, while collaborating with the client care team to develop processes that improve efficiency and effectiveness across all areas of client care.
• Maintain and improve the client knowledge hub webpage, working with CCDM’s to upload client relevant documentation.

What will help you succeed in this role?

Essential

• Excellent interpersonal skills, with clear written and verbal communication.
• Experience in a high-volume administrative or client-facing role.
• Ability to build effective working relationships with colleagues and external partners at all levels.
• Confident user of Microsoft Office (Word, Excel, PowerPoint, Outlook) and collaborative platforms.
• Strong attention to detail and accuracy in all aspects of work.
• Able to identify problems and contribute practical solutions in a fast-paced environment, escalating when needed.
• Self-motivated and proactive, with the ability to manage and prioritise tasks independently.

What we offer?

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you\\\’re excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

About us

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.