At a Glance
- Tasks: Support Claims Handlers and manage claims efficiently in a collaborative team.
- Company: DWF, a leading global provider of integrated legal and business services.
- Benefits: Inclusive environment, career development opportunities, and support for all candidates.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Gain valuable experience in legal administration while making a real impact.
- Qualifications: Strong IT skills, attention to detail, and ability to manage multiple tasks.
The predicted salary is between 25000 - 30000 € per year.
DWF is looking to recruit a Claims Assistant to join our CMA – Service Delivery team in Bristol. This is a great opportunity for someone looking to develop a career in legal administration, gaining exposure to both internal and external stakeholders while working within a supportive, collaborative and collegiate team. You’ll play an important role in supporting Claims Handlers with the day‑to‑day management of claims, helping to ensure high standards of service delivery and efficient case progression. This role offers valuable experience within a professional legal environment, with scope to build technical knowledge and develop new ways of working.
As a Claims Assistant, you’ll provide administrative and operational support to the team, acting as a key point of contact via a general inbox and telephone line. You’ll help ensure claims are progressed efficiently, service level agreements are met, and accurate management information is maintained, while contributing positively to team performance and client outcomes.
Responsibilities
- Proactively monitor and manage incoming emails and voicemails via a general inbox and 0800 number, taking appropriate action in line with service level agreements.
- Support Claims Handlers with straightforward administrative and case‑related tasks to enable effective workload management.
- Undertake data input and administrative tasks to support the production of accurate client management information.
- Work flexibly to respond to changing priorities and workload demands.
- Achieve individual KPIs and contribute to overall team performance, including financial and non‑financial measures where applicable.
- Research solutions to issues on cases or projects to develop technical knowledge.
- Proactively identify potential issues on cases and suggest practical solutions that add value.
- Contribute ideas that improve ways of working and challenge existing processes.
- Fully engage in the firm’s Performance Review cycle.
- Demonstrate DWF’s Winning Behaviours, values and commitment to corporate social responsibility.
What will help you succeed in this role?
Essential
- Strong IT skills, including proficient use of Microsoft Office.
- The ability to prioritise effectively and manage multiple tasks at pace.
- Excellent attention to detail, with the ability to accurately analyse information.
- The ability to work well under pressure and to tight deadlines.
- A flexible and adaptable approach to work.
- Commercial awareness and an understanding of client needs.
- The ability to build effective professional relationships with both internal colleagues and external clients.
Desirable
- Fluent in Italian, Spanish, or French, both written and verbally.
- Strong written and verbal communication skills.
- A collaborative approach with excellent teamworking skills.
What we offer?
We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team. Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.
About us
DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
Claims Assistant employer: DWF Law LLP
DWF is an exceptional employer, offering a dynamic and inclusive work environment in Bristol where you can thrive as a Claims Assistant. With a strong focus on employee development, you will gain valuable experience in legal administration while collaborating with a supportive team that values your contributions. The company promotes a culture of continuous improvement and provides opportunities for career growth, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Assistant
✨Tip Number 1
Network like a pro! Reach out to current employees at DWF on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching DWF’s values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about what we do and how you can contribute.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to teamwork and problem-solving. We want to see how you handle challenges and work with others, so be ready to share examples!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in the role. Plus, it’s a great way to reiterate your enthusiasm!
We think you need these skills to ace Claims Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Claims Assistant role. Highlight your relevant skills, like IT proficiency and attention to detail, and show how they align with what we’re looking for at DWF.
Showcase Your Team Spirit:We love a collaborative approach! In your application, mention any experiences where you’ve worked well in a team or supported colleagues. This will demonstrate that you can contribute positively to our collegiate environment.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This not only makes it easier for us to read but also showcases your strong written communication skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at DWF Law LLP
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Claims Assistant role and its responsibilities. Familiarise yourself with the job description, especially the key tasks like managing emails and supporting Claims Handlers. This will help you demonstrate your enthusiasm and readiness to contribute from day one.
✨Show Off Your IT Skills
Since strong IT skills are essential for this position, be prepared to discuss your proficiency with Microsoft Office and any other relevant software. You might even want to mention specific examples of how you've used these tools in previous roles to improve efficiency or manage data.
✨Demonstrate Your Problem-Solving Skills
Think of a few examples where you've identified issues and suggested practical solutions in past experiences. This could be anything from streamlining a process to improving communication within a team. Highlighting your proactive approach will show that you're ready to add value to the team.
✨Prepare Questions That Show Your Interest
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company, such as inquiries about team dynamics or opportunities for professional development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
