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For Companies At a Glance
- Tasks: Lead the Tenant Find team, manage operations, and streamline processes for property listings.
- Company: Join Dwelly Brands, a dynamic startup focused on innovative tenant solutions.
- Benefits: Enjoy competitive salary, performance-based equity options, and growth opportunities.
- Why this job: Be part of a fast-paced environment with potential to manage a large team in the future.
- Qualifications: 1-2 years in operational roles; strong people and project management skills required.
- Other info: Opportunity to rethink industry standards and drive significant change in tenant finding.
The predicted salary is between 36000 - 60000 £ per year.
Position Summary:
We are seeking a highly organised and results-oriented Operations Manager to drive Tenant Find initiatives across the entire portfolio of Dwelly Brands. This role involves the development of the central team and management of the local on-the-ground teams to support the whole process, starting from property preparation for listing till the very moment of signing the Tenancy Agreement with the right tenant. The ideal candidate will thrive in a fast-paced environment, be analytically minded, and demonstrate a proven track record in people and project management.
Key Responsibilities:
1. Tenant Find team and process development
- Build a central team of Tenant Administrators that cover our entire portfolio of all Dwelly agencies
- Build a team of local people on the ground to perform tasks where a visit to the property is necessary: marketing content creation, inspections, viewings, move-ins, and move-outs
- Ensure efficient operations, achieving a target of 700-1000 properties per one Tenant Administrator and per one on-the-ground FTE over the course of 12 months
- Build learning and training processes for new Tenant Administrators and Property Inspectors
- Develop robust operational processes, rethinking industry status quo to drive down time to let to a few days vs few weeks and secure above-asking-price rent for landlords!
2. Participate in Product roll-outs and development
- Ensure smooth roll-out of all new product features released weekly
Collect and quantify feedback from your team, and structure and present to Product Managers as inputs for further product development
Qualifications:
- Experience: 1-2 years in operational roles, ideally with a consulting background (Senior Analyst or Associate level). Strong experience in structured environments is essential as well as experience in managing teams.
- Skills: Exceptionally organised, analytically minded, and detail-oriented; Exceptional people skills to manage remote teams
Preferred Background:
- Experience in operational tech businesses, with a demonstrated ability to develop new operational processes from scratch. Ideally developing athe team of people doing similar jobs: customer support, dark store operations, etc
- Strong numerical and analytical skills, with a “get things done” attitude and excellent attention to detail.
Growth Potential: As with any startup, growth happens due to the hyper-growth of the team below you. This role is already in the top 15top-15 positions within the company. In 2-3 years from now, you will probably be managing a team of ~1000 people delivering the core service our clients pay us money for.
Compensation & Benefits: Competitive salary with the potential for performance-based equity options based on performance, recognizing exceptional contributions to our integration success.
Operations manager: Tenant Find employer: Dwelly
Contact Detail:
Dwelly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations manager: Tenant Find
✨Tip Number 1
Familiarize yourself with the tenant find process and the specific challenges faced in property management. Understanding the nuances of property preparation, marketing, and tenant agreements will give you an edge during discussions.
✨Tip Number 2
Highlight your experience in managing teams and operational processes. Be ready to share specific examples of how you've successfully led teams in fast-paced environments, as this is crucial for the role.
✨Tip Number 3
Demonstrate your analytical skills by preparing insights or suggestions on how to improve tenant find operations. Showing that you can think critically about processes will resonate well with the hiring team.
✨Tip Number 4
Network with professionals in the property management and operational tech sectors. Engaging with industry peers can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Operations manager: Tenant Find
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description and understand the key responsibilities and qualifications. Tailor your application to highlight how your experience aligns with the specific needs of the Operations Manager position.
Highlight Relevant Experience: In your CV and cover letter, emphasize your operational roles, particularly any experience in managing teams or developing processes. Use specific examples that demonstrate your analytical skills and ability to thrive in fast-paced environments.
Showcase People Skills: Since this role involves managing remote teams, make sure to illustrate your exceptional people skills. Provide examples of how you've successfully led teams, especially in structured environments, and how you’ve fostered collaboration among team members.
Craft a Compelling Cover Letter: Write a cover letter that not only summarizes your qualifications but also conveys your enthusiasm for the role and the company. Discuss your vision for improving tenant find processes and how you can contribute to the growth of Dwelly Brands.
How to prepare for a job interview at Dwelly
✨Show Your Organisational Skills
As an Operations Manager, being highly organised is crucial. Prepare examples from your past experiences where you successfully managed multiple projects or teams simultaneously. Highlight how your organisational skills led to improved efficiency and results.
✨Demonstrate Analytical Thinking
This role requires an analytical mindset. Be ready to discuss specific instances where you used data to drive decisions or improve processes. Show how you can think critically about operational challenges and propose effective solutions.
✨Highlight Team Management Experience
Since you'll be managing both central and local teams, share your experience in leading diverse groups. Discuss your approach to team development, training, and how you've fostered collaboration among remote teams.
✨Prepare for Fast-Paced Scenarios
The job is in a fast-paced environment, so be prepared to discuss how you handle pressure and adapt to changing situations. Share examples of how you've thrived in similar environments and maintained high performance under tight deadlines.
