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- Tasks: Lead and develop a team of Property Managers for efficient property management.
- Company: Join Dwelly, a dynamic startup revolutionizing property management with innovative solutions.
- Benefits: Enjoy competitive salary, potential equity options, and a fast-paced work environment.
- Why this job: Be part of a growing team, reshape the industry, and make a real impact on property management.
- Qualifications: 2-3 years in operational roles; strong people skills and analytical mindset required.
- Other info: Opportunity to grow into a leadership role managing a large team in the future.
The predicted salary is between 36000 - 60000 £ per year.
Position Summary:
We are seeking a highly organised and results-oriented Operations Manager to drive Property Management across the entire portfolio of the acquired Dwelly agencies. This role involves the development of the central team of Property Managers dealing with properties as well as the development of the network of local maintenance providers compliant with Dwelly SLAs and level of service. The ideal candidate will thrive in a fast-paced environment, be analytically minded, and demonstrate a proven track record in people and project management.
Key Responsibilities:
1. Property Management team and process development
- Build a team of UK-based and remote Property Managers to deliver excellent service to our landlords and tenants, staying on top of UK compliance requirements
- Ensure efficient operations, achieving a target of 700-1000 properties per property manager over the course of 12 months
- Build learning and training processes for new Property Managers
- Develop robust operational processes, rethinking the industry status quo in Property Management where the average resolution time for tenant requests is more than 40 days.
2. Participate in Product roll-outs and development
- Ensure smooth roll-out of all new product features released weekly
- Collect and quantify feedback from Property Managers, structure and present to Product Managers as inputs for further product development
3. Develop a network of local Maintenance Providers
- Develop educational materials for Maintenance Providers to ensure a full understanding of how to work with Dwelly
- Partner up with existing Maintenance Providers and bring new ones to build a reliable and cost-efficient network to deal with all our client requests and compliance matters
- Maximise revenue stream from Contractor Commissions
Qualifications:
- Experience: 2-3 years in operational roles, ideally with a consulting background (Senior Analyst or Associate level). Strong experience in structured environments is essential, as well as experience in managing teams.
- Skills: Exceptionally organised, analytically minded, and detail-oriented; Exceptional people skills to manage remote teams
Preferred Background:
- Experience in operational tech businesses, with a demonstrated ability to develop new operational processes from scratch. Ideally, developing at a team of people doing similar jobs: customer support, dark store operations, etc
- Strong numerical and analytical skills, with a “get things done” attitude and excellent attention to detail.
Growth Potential: As with any startup, growth happens due to the growth of the team below you. This role is already in the top 15 positions within the company. In 2-3 years from now, you will probably be managing a team of ~1000 people delivering the core service our clients pay us money for.
Compensation & Benefits: Competitive salary with the potential for equity options based on performance, recognising exceptional contributions to our integration success.
Operations Manager: Property Management employer: Dwelly
Contact Detail:
Dwelly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager: Property Management
✨Tip Number 1
Familiarize yourself with the latest trends in property management and compliance requirements in the UK. This knowledge will not only help you understand the role better but also demonstrate your commitment to staying updated in a fast-paced environment.
✨Tip Number 2
Network with professionals in the property management sector, especially those who have experience in operational roles. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've successfully managed teams or projects in the past. Be ready to discuss specific metrics or outcomes that highlight your ability to drive results and improve processes.
✨Tip Number 4
Prepare to discuss your approach to building and training teams, as well as how you would develop operational processes from scratch. Having a clear vision for these aspects will set you apart as a candidate who can contribute to the growth of our Property Management team.
We think you need these skills to ace Operations Manager: Property Management
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Operations Manager position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in operational roles, particularly in property management or consulting. Emphasize your analytical skills, team management experience, and any achievements that demonstrate your ability to develop processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and your understanding of the industry. Mention specific examples of how you've successfully managed teams or projects in the past, and how you can contribute to Dwelly's goals.
Highlight Your Analytical Skills: Since the role requires strong analytical abilities, make sure to include examples in your application that demonstrate your problem-solving skills and attention to detail. Use metrics or outcomes to quantify your successes where possible.
How to prepare for a job interview at Dwelly
✨Show Your Organisational Skills
As an Operations Manager, being exceptionally organised is crucial. Prepare examples from your past experiences where you successfully managed teams or projects, highlighting how your organisational skills led to improved efficiency.
✨Demonstrate Analytical Thinking
This role requires a strong analytical mindset. Be ready to discuss how you've used data to drive decisions in previous roles, especially in operational settings. Bring specific metrics or outcomes to illustrate your impact.
✨Highlight People Management Experience
Exceptional people skills are essential for managing remote teams. Share stories that showcase your ability to lead and motivate teams, particularly in a fast-paced environment. Discuss any training or development processes you've implemented.
✨Prepare for Process Development Discussions
The job involves rethinking operational processes. Think about times when you've developed or improved processes in your previous roles. Be prepared to discuss your approach to identifying inefficiencies and implementing solutions.
