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For Companies At a Glance
- Tasks: Lead and optimise maintenance operations for a fast-growing property management platform.
- Company: Join Dwelly, an innovative AI-driven lettings platform transforming the rental industry.
- Benefits: Competitive salary, potential equity options, and a dynamic work environment.
- Why this job: Be part of a team disrupting the rental market and improving lives for millions.
- Qualifications: 5+ years in operations or vendor management, with strong leadership and problem-solving skills.
- Other info: Work in a fast-paced startup culture focused on customer satisfaction and operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
About Dwelly
Dwelly is a UK-based, AI-enabled lettings and property management platform, growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve user experiences and increase efficiency.
Position Summary
The Operations Manager (Maintenance) will build and lead Dwelly’s centralised function for managing compliance and maintenance service providers across our growing portfolio. This is a new function at Dwelly: today, each agency works with its own set of mostly legacy providers with their own policies and processes. As we rapidly scale our portfolio of properties, we need to build a unified, standardised approach to provider management - ensuring that we are cost-effective and profitable whilst maintaining industry leading service quality and speed.
Key Responsibilities
- Build and lead Dwelly’s centralised maintenance and compliance provider function.
- Define a unified, agency-agnostic approach to provider management, replacing fragmented legacy processes with scalable, standardised operations across the portfolio.
- Define, implement, and continuously improve clear KPIs and SLAs for maintenance providers.
- Establish robust performance management frameworks that enable real-time visibility, rapid issue identification, and consistent service quality.
- Design a resilient operating model that scales in line with Dwelly’s portfolio growth.
- Continuously optimise provider processes to improve speed, reliability, and cost-efficiency while maintaining industry-leading service standards.
- Increase profitability from provider operations while maintaining exceptional tenant and landlord experience.
- Manage and grow a trusted, cost-efficient network of local providers and drive additional revenue streams through contractor commissions without compromising service quality.
Qualifications & Preferred Background
- 5+ years of experience in operations, vendor management, business consulting, or operational roles within tech-enabled companies.
- Proven track record of driving end-to-end operational transformation across internal teams and external partners.
- Experience building and managing scalable third-party supplier or provider networks.
- Strong leadership presence with the ability to influence and align diverse stakeholders.
- Background in operational tech businesses, marketplaces, or property/asset management environments.
- Experience defining and managing KPIs, SLAs, and performance frameworks.
- Prior consulting experience at Manager or Senior level (a strong plus).
- Strong communication skills and fluency in English.
- Higher education degree.
- Startup mentality: resilience, adaptability, and ability to thrive in a fast-paced environment.
- Customer-centric mindset with a strong focus on tenant and landlord satisfaction.
- Strong problem-solving and analytical skills, with the ability to design and optimise complex operational systems.
What we offer
- Customer obsession rather than competitive focus
- Passion for invention
- Operational excellence
- Long-term thinking
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Software Development
Operations Manager (Maintenance) employer: Dwelly
Contact Detail:
Dwelly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Maintenance)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand Dwelly’s mission and values, and think about how your experience aligns with their goals. This will help you stand out and show that you’re genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Operations Manager role. Keep it concise and focus on what you can bring to the table, especially in terms of improving processes and driving efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Dwelly and contributing to our mission of transforming the lettings industry.
We think you need these skills to ace Operations Manager (Maintenance)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in operations, vendor management, and any tech-enabled environments you've worked in. We want to see how your background aligns with our mission at Dwelly!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving the rental experience and how you can contribute to our goals. Let us know what excites you about working with Dwelly and our innovative approach.
Showcase Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've optimised processes or improved service quality in previous roles. We love seeing candidates who can think on their feet and drive operational excellence!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Dwelly
✨Know Your Stuff
Before the interview, dive deep into Dwelly's operations and their approach to property management. Familiarise yourself with their AI integration and how it impacts maintenance processes. This will show that you're genuinely interested and understand the company's mission.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in operations and vendor management. Focus on instances where you successfully transformed processes or improved service quality, as this aligns perfectly with what Dwelly is looking for.
✨Ask Smart Questions
During the interview, ask insightful questions about Dwelly's current challenges in provider management and how they envision scaling their operations. This not only demonstrates your interest but also your strategic thinking skills.
✨Emphasise Your Leadership Skills
Since the role requires building and leading a new function, be ready to discuss your leadership style and how you've influenced diverse teams in the past. Highlight your ability to align stakeholders and drive operational excellence.
