Operations Manager - Business Integration

Position Summary:

We are seeking a highly organized and results-oriented Operations Manager – Business Integration to drive seamless client and operational integrations across multiple locations in the UK. This role involves orchestrating the full integration cycle, from client onboarding and data migration to office and lease consolidations, with a keen focus on both operational excellence and human-centered employee transitions. The ideal candidate will thrive in a fast-paced environment, be analytically minded, and demonstrate a deep familiarity with British business culture.

Key Responsibilities:

Integration & Client Migration Management

• Manage multiple integration projects simultaneously, ensuring smooth onboarding and migration of clients to the Dwelly platform.
• Lead the data transfer, process migration, and onboarding communications for new clients to streamline their transition.
• Actively resolve any operational roadblocks and ensure that all integration steps are completed efficiently.
• Oversight of post-completion issues including working to resolve risk register issues to protect the assets we have acquired.

Operational & Administrative Oversight

• Coordinate and execute operational tasks such as accounting consolidation, office and car lease terminations, and other administrative clean-up activities.
• Ensure all operational facets are thoroughly addressed, setting up each integration for long-term success.
• Monitor KPIs and health metrics of acquired businesses, proactively identifying potential issues and implementing early interventions.

Talent & Team Transition Management

• Identify key talent to retain in the integrated teams and manage employee transitions for those not continuing with Dwelly, maintaining a respectful and human-centered approach.
• Act as a liaison with stakeholders to support a smooth transition while preserving morale and engagement.

Travel & Onsite Engagement

• Travel extensively across the UK, typically spending 2-3 months at a time in various locations to ensure hands-on support for integration processes.
• Flexibility to adapt to diverse regional teams, fostering a collaborative environment with a deep understanding of local business nuances.

Qualifications:

• Experience: 1-2 years in operational roles, ideally with a consulting background (Senior Analyst or Associate level). Strong experience in structured environments is essential.
• Skills: Exceptionally organized, analytically minded, and detail-oriented; must be “structured as hell.”
• Cultural Fit: Deep understanding of British culture, with an ability to work with traditional teams and achieve results quickly. Understanding of what startup working attitude means. Hands-on approach to integration tasks.
• Travel Flexibility: Readiness to work extensively on-site across the UK, adapting to new settings and maintaining a consistent, high level of service.

Preferred Background:

• Experience in operational businesses and client-facing roles, with a demonstrated ability to multitask and manage numerous moving parts.
• Strong numerical and analytical skills, with a “get things done” attitude and excellent attention to detail.

Cultural Fit: Someone who works effectively under pressure, is comfortable with long hours when needed, and can prioritize and respond quickly to a dynamic range of tasks.

Career Growth Potential: This role offers opportunities to expand responsibilities and eventually lead a larger team within the Integrations function as the company scales.

Location: UK-based with travel required

Reports To: Director of Integrations

Compensation & Benefits : Competitive salary of £60-80k, with flexibility based on experience and potential to grow with the business, recognizing the role’s impact on founders’ productivity and company efficiency.