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- Tasks: Drive operational excellence and improve processes across our growing lettings portfolio.
- Company: Join Dwelly, an innovative AI-enabled lettings platform transforming the rental industry.
- Benefits: Competitive salary, potential equity options, and a chance to disrupt a major industry.
- Why this job: Be part of a dynamic team solving complex problems in residential rentals.
- Qualifications: 4+ years in operations, strong analytical skills, and a passion for improvement.
- Other info: Opportunity for career growth in a fast-paced, tech-driven environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Dwelly
Dwelly is a UK‑based, AI‑enabled lettings and property management platform that is growing through a roll‑up strategy of acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue‑type landlords’ portfolios, and ii) building top‑notch technology to automate tenant management, payments and post‑rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick‑and‑mortar real estate agencies, integrating them into a tech‑enabled digital letting platform in two months to radically improve the user experience and increase efficiency of the business.
We’re a fast‑growing, product‑focused company, backed by top‑tier investors and led by a team with deep experience in real estate, technology and operations.
Position Summary
Note: This is an evergreen role. We continuously hire Operations Managers as part of our long‑term growth strategy. While we may not have an immediate opening at the time of your application, we actively build a pipeline of strong operators for upcoming integrations and expansion projects. If your profile aligns, our Talent team will reach out to schedule an introductory conversation and explore future opportunities together.
The Operations Manager will play a pivotal role in standardising and driving operational excellence across Dwelly’s growing portfolio of lettings agencies. Each acquired agency operates with its own processes, systems and ways of working. As we rapidly expand, we need to improve and scale at means that surpass legacy industry standards. We believe great operations are built on rigorous use of data to inform every decision, objectivity in how we assess and improve performance, and an obsession to raise the bar in quality of service for lettings in the UK.
The Operations Manager will use data to surface what is and isn’t working across the portfolio, hold a high bar for operational standards, and drive continuous improvement with evidence rather than instinct. It is a role for someone who is as comfortable in a spreadsheet as they are on the ground with a branch team – and who holds themselves and others to an exceptionally high standard. This is a high‑impact, cross‑functional role that sits at the heart of Dwelly’s growth engine, requiring someone to be comfortable rolling up their sleeves on the ground as well as making meaningful contributions to operations strategy.
Key Responsibilities
- Own and continuously improve core operational processes across the Dwelly portfolio.
- Monitor operational performance across branches, identifying and resolving issues proactively.
- Define and track KPIs that give leadership clear visibility of operational health.
- Work cross‑functionally with finance, compliance and branch teams to drive efficiency and consistency.
- Identify opportunities to improve profitability and customer experience across the portfolio.
Qualifications & Preferred Background
Experience: 4+ years in an operations role, ideally within a scaling or multi‑site business. Demonstrated ability to manage multiple priorities, improve processes and deliver results in a fast‑paced environment.
Skills: Strong analytical and problem‑solving skills, excellent communication and stakeholder management, and a structured approach to getting things done. Comfortable working with data and operational tooling.
Background: Experience across a range of operational functions – whether in tech, professional services, hospitality or similar. No prior lettings experience required; an ability to pick up new domains quickly is more important.
Compensation & Benefits
Competitive salary with the potential for equity options based on performance, recognising exceptional contributions to our integration success.
What is it like being a Dwell‑er? Feel free to check out Dwelly Core Principles. That’s what we believe in, how we operate and make decisions. We offer not a fancy office or a static workplace. Instead, this is about solving one of the world’s most complex problems in the largest consumer industry – residential rentals – to improve the experience for >30% of households (>5 M in the UK, >100 M including EU and US) that live in rental homes. This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”.
Core Values:
- Customer obsession rather than competitive focus
- Passion for invention
- Operational excellence
- Long‑term thinking
By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.
Operations Manager employer: Dwelly
Contact Detail:
Dwelly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Dwelly. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! When you get the chance for an interview or a casual meet-up, be ready to discuss how your experience aligns with Dwelly’s mission. Bring examples of how you've improved processes or driven operational excellence in your previous roles.
✨Tip Number 3
Be proactive! If you see a gap or an area for improvement in Dwelly’s operations, don’t hesitate to mention it during your conversations. This shows initiative and that you’re already thinking about how to contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Dwelly family. Don’t miss out on the chance to be part of something big!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in operations, especially in scaling or multi-site businesses. We want to see how your skills align with our mission at Dwelly!
Showcase Your Data Skills: Since we’re all about using data to drive decisions, don’t forget to showcase your analytical skills. Include examples of how you've used data to improve processes or performance in your previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about operational excellence and how you can contribute to our growth at Dwelly. Keep it engaging and relevant to the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and connect with you about future opportunities!
How to prepare for a job interview at Dwelly
✨Know Your Numbers
As an Operations Manager, you'll need to be comfortable with data. Brush up on key performance indicators (KPIs) relevant to operations and be ready to discuss how you've used data to drive improvements in your previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenges you've faced in past operations roles and how you tackled them. Highlight your analytical approach and the structured methods you used to resolve issues, as this will resonate well with their focus on operational excellence.
✨Understand the Company’s Vision
Familiarise yourself with Dwelly's core principles and their mission to disrupt the lettings industry. Be prepared to discuss how your values align with theirs and how you can contribute to their ambitious goals.
✨Be Ready to Roll Up Your Sleeves
This role requires a hands-on approach, so be prepared to talk about times when you've been involved in both strategic planning and ground-level execution. Show that you're not afraid to get stuck in and work alongside teams to drive results.