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For Companies At a Glance
- Tasks: Lead and optimise maintenance operations for a growing property management platform.
- Company: Join Dwelly, an innovative AI-driven lettings and property management company.
- Benefits: Competitive salary, potential equity options, and a focus on operational excellence.
- Why this job: Make a real impact in transforming property management with cutting-edge technology.
- Qualifications: 5+ years in operations or vendor management, strong leadership and problem-solving skills.
- Other info: Dynamic startup environment with a customer-centric mindset and excellent growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Dwelly
Dwelly is a UK‑based, AI‑enabled lettings and property management platform that is growing through a roll‑up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue‑type landlords portfolios, and ii) building a top‑notch technology to automate tenant management, payments, and post‑rental property maintenance. Dwelly seamlessly integrates AI services to automate all business processes within brick‑and‑mortar real estate agencies, integrating them into a tech‑enabled digital letting platform in two months to radically improve the user experience and increase efficiency of the business.
Position Summary
The Operations Manager (Maintenance) will build and lead Dwelly’s centralised function for managing compliance and maintenance service providers across our growing portfolio. This is a new function at Dwelly: today, each agency works with its own set of mostly legacy providers with their own policies and processes. As we rapidly scale our portfolio of properties, we need to build a unified, standardised approach to provider management – ensuring that we are cost‑effective and profitable whilst maintaining industry‑leading service quality and speed.
Key Responsibilities
- Build and lead Dwelly’s centralised maintenance and compliance provider function, defining a unified, agency‑agnostic approach to provider management.
- Define, implement, and continuously improve clear KPIs and SLAs for maintenance providers, establishing robust performance management frameworks.
- Design a resilient operating model that scales in line with Dwelly’s portfolio growth, continuously optimising provider processes to improve speed, reliability, and cost‑efficiency.
- Increase profitability from provider operations while maintaining exceptional tenant and landlord experience, managing and growing a trusted, cost‑efficient network of local providers, and driving additional revenue streams through contractor commissions without compromising service quality.
Qualifications & Preferred Background
- 5+ years of experience in operations, vendor management, business consulting, or operational roles within tech‑enabled companies.
- Proven track record of driving end‑to‑end operational transformation across internal teams and external partners.
- Experience building and managing scalable third‑party supplier or provider networks.
- Strong leadership presence with the ability to influence and align diverse stakeholders.
- Background in operational tech businesses, marketplaces, or property / asset management environments.
- Experience defining and managing KPIs, SLAs, and performance frameworks.
- Prior consulting experience at Manager or Senior level.
- Strong communication skills and fluency in English.
- Higher education degree.
- Startup mentality: resilience, adaptability, and ability to thrive in a fast‑paced environment.
- Customer‑centric mindset with a strong focus on tenant and landlord satisfaction.
- Strong problem‑solving and analytical skills, with the ability to design and optimise complex operational systems.
Compensation & Benefits
Competitive salary with the potential for equity options based on performance, recognising exceptional contributions to our integration success.
What we offer is not a fancy office or a static workplace:
- Customer obsession rather than competitive focus
- Passion for invention
- Operational excellence
- Long‑term thinking
Operations Manager (Maintenance) in London employer: Dwelly
Contact Detail:
Dwelly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Maintenance) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management and tech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in operations and vendor management. Share specific examples of how you've driven operational transformation or improved service quality in past roles.
✨Tip Number 3
Prepare for interviews by researching Dwelly’s approach to property management and their use of AI. Be ready to discuss how you can contribute to building a unified provider management function and improving KPIs and SLAs. Tailor your answers to show you understand their mission!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Dwelly. Let’s make this happen together!
We think you need these skills to ace Operations Manager (Maintenance) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in operations, vendor management, and any tech-enabled environments you've worked in. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to Dwelly's mission. Be sure to mention your experience with KPIs and SLAs, as these are key for us.
Showcase Your Problem-Solving Skills: In your application, don't forget to highlight specific examples of how you've tackled complex operational challenges in the past. We love candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Dwelly
✨Know Your Stuff
Before the interview, dive deep into Dwelly's operations and their approach to property management. Familiarise yourself with their AI integration and how it enhances efficiency. This will show your genuine interest and help you connect your experience with their needs.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate strong leadership. Prepare examples from your past where you've successfully led teams or projects, especially in a tech-enabled environment. Highlight how you influenced stakeholders and drove operational transformation.
✨Understand KPIs and SLAs
Be ready to discuss how you've defined and managed KPIs and SLAs in previous roles. Think of specific metrics you've implemented and how they improved performance. This is crucial for the role, so make sure you can articulate your experience clearly.
✨Emphasise Problem-Solving Skills
Dwelly values a customer-centric mindset and strong problem-solving abilities. Prepare to share instances where you've tackled complex operational challenges. Focus on your analytical skills and how you've optimised processes to enhance service quality and efficiency.
