Operations Executive - Immediate Start in London

Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business. We continuously hire Operations Managers as part of our long-term growth strategy. While we may not have an immediate opening at the time of your application, we actively build a pipeline of strong operators for upcoming integrations and expansion projects. If your profile aligns, our Talent team will reach out to schedule an introductory conversation and explore future opportunities together. The Operations Manager will play a pivotal role in standardising and driving operational excellence across Dwelly\’s growing portfolio of lettings agencies. At Dwelly, we believe that great operations are built on three things: rigorous use of data to inform every decision, objectivity in how we assess and improve performance, and an obsession to raise the bar in quality of service for lettings in the UK. The Operations Manager will use data to surface what is and isn\’t working across the portfolio, hold a high bar for operational standards, and drive continuous improvement with evidence rather than instinct. Monitor operational performance across branches, identifying and resolving issues proactively. # Work cross-functionally with finance, compliance, and branch teams to drive efficiency and consistency. # Experience: 4+ years in an operations role, ideally within a scaling or multi-site business. Comfortable working with data and operational tooling. Compensation & Benefits: Competitive salary with the potential for equity options based on performance, recognising exceptional contributions to our integration success. What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for 30% of households (5M in the UK, and 100M including EU and US) that live in rental homes. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”. Long-term thinking By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.